Practice Manager

Posting date:	11 May 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	11 June 2026
Location:	Slough, SL2 1HD
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A3559-26-0010

Summary

Operational Support & Practice Development Provide strong, visible support across all non-clinical functions of the Practice Work with the Partners and Management team to develop, implement and monitor the Practice's strategic plan and annual objectives Being aware and contributing to Practice performance against NHS contractual requirements, QOF, Enhanced Services and IIF targets Implement service improvements, innovation and best practice, including digital transformation initiatives Lead on business continuity updates and risk management Represent the Practice at Practice Manager meetings and other relevant key operational meetings hosted by ICB and other health care partners Operational Management Ensure the smooth, efficient and safe day-to-day operation of the Practice across all sites Implement and audit appointment systems, patient flow, telephone management and access to ensure responsive and effective services Manage the Practice estate, premises, equipment and facilities, liaising with NHS Property Services and external contractors Supporting the review and implementation of Practice policies and standard operating procedures (SOPs) to ensure compliance with current NHS guidance and legislation Lead on CQC compliance implementation and premises checks Human Resources & Workforce Management Assist in defining Job Description or roles advertised, liaise with HR team for recruitment, appraisals and inductions Develop and maintain a positive workforce culture aligned with NHS values and the Practice ethos Oversee staff rotas, annual leave and sickness absence management, ensuring adequate staffing levels at all times Identify training and development needs across the team and facilitate access to appropriate CPD opportunities Manage operational team leads across Reception, Administration, Prescriptions and other departments Champion staff wellbeing, promoting a positive, inclusive and psychologically safe working environment Finance & Contracting Work with the Leadership and Finance teams to monitor expenditure and income streams and identifying efficiencies Ensure the management of the NHS GMS/PMS/APMS contract and any associated enhanced service agreements Contribute to submission of all income claims including QOF, Enhanced Services, and Directed and Locally Enhanced Services Support the Finance Team with the payroll process in liaison with the Practice accountant or payroll provider Support the Finance Team with accounts receivable and payable processes, maintaining accurate financial records Support the Partners with Practice financial planning, benchmarking and reporting Governance, Compliance & Quality Support on clinical and non-clinical governance, ensuring robust systems are in place for identifying, managing and learning from significant events and complaints Act as the Caldicott Guardian and Data Protection lead, ensuring compliance with GDPR, DSPT and information governance requirements Support the Complaints team with Practice complaints in accordance with surgery policies and procedures, ensuring timely and empathetic responses Lead on Health & Safety compliance including risk assessments, infection prevention and control, fire safety Work with the Practice Safeguarding leads to maintain current and compliant safeguarding policies for adults and children Oversee and implement clinical audit programmes and contribute to the development of a quality improvement culture across the Practice with guidance from the Partners Information Technology & Digital Act as Practice System Superuser for the clinical system (e.g. EMIS Web / SystmOne), ensuring effective use and optimal configuration Manage the Practice's digital tools including Accurx, NHS App, online triage systems and other patient-facing technologies Assist the IT team on the roll-out and adoption of new digital systems and tools in line with the NHS digitalisation agenda Communication & Patient Experience Maintain effective communication channels across the Practice team, Partners and external stakeholders Lead on patient engagement activities, including the Practice Patient Participation Group (PPG) Manage the NHS Friends and Family Test (FFT), patient surveys and online review processes, acting on feedback to drive service improvements Act as the primary contact for the ICB, NHS England and other external organisations Oversee the Practice communication strategy including website updates and patient correspondence Primary Care Network (PCN) & Wider System Working Work collaboratively with the PCN Clinical Director and management team to deliver network-wide initiatives Contribute to the development and implementation of PCN Directed Enhanced Service (DES) work programmes Support the integration of Additional Roles Reimbursement Scheme (ARRS) staff into the Practice team Participate in system-wide meetings and workstreams, representing the Practice's interests constructively and professionally