Administration officer
| Posting date: | 11 May 2026 |
|---|---|
| Salary: | £25,760.00 to £27,476.00 per year |
| Additional salary information: | £25760.00 - £27476.00 a year |
| Hours: | Full time |
| Closing date: | 29 May 2026 |
| Location: | Chatham, ME4 4HB |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | B9813-26-0042 |
Summary
Medway Community Healthcares Care Coordination Centre is a busy diverse Administration hub supporting a wide range of clinical community services. The large team are friendly supportive and committed to providing 1st class administrative support to all our service users. The structure of the CCC provides opportunities for personal development and progression. The team operate a hybrid working rota, with time in the office and time working from home. Job purpose Main aims of the role To communicate and manage appointment and clinical related information to ensure the users of the service are the centre of everything we do. To be able to manage a range of data to enable the service to operate effectively. To plan, organise and prioritise a range of tasks and activities to make best use of resources in a timely fashion ensuring deadlines are adhered to. Prepare reports and letters in relation to patient care using our in house dictation system. Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary. Ensure adequate supply of medicines required for use within clinical service, ordering, issuing and stock take of Medicines. Provide general and administrative support to specified administration hub. Arrange and support meetings, take minutes and/or action notes. Communication and relationship skills Deal effectively with internal and external enquiries, demonstrating excellent communication and customer care. Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding. Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public. Knowledge, training and experience Educated to A Level standard or equivalent. Experience of a range of office procedures. NVQ3 in business administration / customer care or equivalent. RSA Stage 3 or equivalent. ECDL advanced desirable. Accurate and timely copy/audio typing. Analytical and judgement skills Make judgements involving facts / situations sometimes requiring analysis of information. Prioritise workload and make appropriate level decisions, such as; when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff / patients. Planning and organisational skills Organise and allocate work, tasks or activities. Manage diaries, plan meetings, rotas, schedules and clinics. Work flexibly to maintain cover within the service / organisation. Produce and maintain effective systems to ensure the service operates efficiently, e.g. planning appointments, time management, patient transport, and maintain filing systems. Physical skills Advanced keyboard skills for regular use of computer systems. Use office equipment, e.g. transcription equipment. Responsibility for patient / client care Provide non-clinical advice and information to patients, carers, relatives or staff either face to face, over the telephone or by other means. To have the ability to recognise when patients care is a priority and to ensure that patients are given assistance at all times, treating others with courtesy, respect and making them feel valued. Responsibility for policy and service development implementation Responsible for ensuring that organisational policies and procedures are adhered to and implemented. Contributes to changes and updates of polices / procedures in own area of work. Responsibilities for financial and physical resources Manage and ordering of stock / office stationery / equipment. Maybe required to handle petty cash and patient valuables. Maybe required to issue / take responsibility for equipment used by self and others. Responsibilities for human resources (HR) To supervise and co-ordinate the day to day work of new or less experienced staff. Responsibilities for information resources Create or format databases / spread sheets / publications utilising appropriate IT systems. Transcribing / copy typing information provided by others. Formal Minute taking. Management of information either electronic or paper based. Responsibilities for research and development (R&D) Will be required to undertake surveys and audits when requested in own area of work. Freedom to act Plan and organise own workload, using own initiative and escalating to your manager when required. Work independently to defined policies and procedures.