Deputy Head Building Services (Reactive Repairs & Voids)
| Posting date: | 11 May 2026 |
|---|---|
| Salary: | £46,833.25 to £49,298.16 per year |
| Hours: | Full time |
| Closing date: | 02 June 2026 |
| Location: | Mamhilad, Pontypool |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Monmouthshire Housing Association Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Deputy Head of Building Services (Reactive Repairs & Voids)
Salary: £46,833 – £49,298
Location: Monmouthshire (flexible / hybrid working available)
Closing date: 2nd June 2026
About the role
We are seeking an experienced and proactive Deputy Head of Building Services (Reactive Repairs & Voids) to lead the performance, delivery and cost management of our Reactive Repairs and Voids service.
This is a key leadership role, supporting the Head of Building Services and working closely with the Deputy Head of Operations to drive service improvement, ensure compliance and deliver high‑quality, tenant‑focused outcomes. The postholder will deputise for the Head of Building Services when required.
What you will be doing
Lead and manage the Reactive Repairs and Voids service, ensuring high standards of performance, productivity and customer satisfaction
Support the development and delivery of service standards, strategies and performance targets
Provide clear operational and financial reporting, including performance and cost management information for senior management
Ensure services are tenant‑focused, compliant and delivered in line with all statutory, regulatory and organisational requirements
Manage commercial and financial controls, including budgets, cost monitoring, variations, procurement compliance and expenditure approvals
Oversee contractor and subcontractor performance, ensuring all works meet required standards and specifications
Build strong relationships with tenants, internal teams and external partners, ensuring clear communication and accurate records
What we’re looking for
Degree‑level qualification or equivalent experience, ideally within construction, property maintenance or a related discipline
Strong knowledge of housing repairs, health and safety, building regulations and construction legislation
Proven experience of managing budgets, performance and contractors
Excellent communication skills with the ability to explain technical issues clearly
A customer‑focused approach with strong leadership and people management skills
Welsh language skills are desirable.
What we offer
Flexible and hybrid working options
Generous annual leave plus bank holidays and volunteering days
Contributory pension scheme
Health Cash Plan
Learning and development opportunities
Cycle to Work scheme
Salary: £46,833 – £49,298
Location: Monmouthshire (flexible / hybrid working available)
Closing date: 2nd June 2026
About the role
We are seeking an experienced and proactive Deputy Head of Building Services (Reactive Repairs & Voids) to lead the performance, delivery and cost management of our Reactive Repairs and Voids service.
This is a key leadership role, supporting the Head of Building Services and working closely with the Deputy Head of Operations to drive service improvement, ensure compliance and deliver high‑quality, tenant‑focused outcomes. The postholder will deputise for the Head of Building Services when required.
What you will be doing
Lead and manage the Reactive Repairs and Voids service, ensuring high standards of performance, productivity and customer satisfaction
Support the development and delivery of service standards, strategies and performance targets
Provide clear operational and financial reporting, including performance and cost management information for senior management
Ensure services are tenant‑focused, compliant and delivered in line with all statutory, regulatory and organisational requirements
Manage commercial and financial controls, including budgets, cost monitoring, variations, procurement compliance and expenditure approvals
Oversee contractor and subcontractor performance, ensuring all works meet required standards and specifications
Build strong relationships with tenants, internal teams and external partners, ensuring clear communication and accurate records
What we’re looking for
Degree‑level qualification or equivalent experience, ideally within construction, property maintenance or a related discipline
Strong knowledge of housing repairs, health and safety, building regulations and construction legislation
Proven experience of managing budgets, performance and contractors
Excellent communication skills with the ability to explain technical issues clearly
A customer‑focused approach with strong leadership and people management skills
Welsh language skills are desirable.
What we offer
Flexible and hybrid working options
Generous annual leave plus bank holidays and volunteering days
Contributory pension scheme
Health Cash Plan
Learning and development opportunities
Cycle to Work scheme