Band 3 Administrator - Referral Management Centre
| Posting date: | 11 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25,760 - £27,476 per annum, pro rata |
| Hours: | Full time |
| Closing date: | 10 June 2026 |
| Location: | Birmingham, B4 6DF |
| Company: | Birmingham and Solihull Mental Health NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7772309/436-7772309 |
Summary
A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.
To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.
• Daily contact with Administration Leader prioritise work for the day/week.
• Administration duties, printing and photocopying, taking numerous telephone calls and enquiries, responding in a professional manner in line with data confidentiality procedures. Upload all referrals sent into RMC using EPR system to process.
• Deal with queries from service users, including GPs, patients and their representatives via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query. Taking accurate written messages and passing more complex queries on to the relevant staff.
• Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.
• Provide a telephone answering service for service users and professionals, transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the when required.
• Upload new patient records, ensuring the relevant information is correct and up to date.
• Deal with incoming queries to administration team shared mailbox.
• To validate patient details and demographics in that any changes to patient details are updated on FTB database. .
• Complete daily closures and complete letters to be sent to service users directing them to correct pathways, provided by the clinical team.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
For further information about the main responsibilities please view the attached jobdescription and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
This advert closes on Sunday 24 May 2026
To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritise workload.
• Daily contact with Administration Leader prioritise work for the day/week.
• Administration duties, printing and photocopying, taking numerous telephone calls and enquiries, responding in a professional manner in line with data confidentiality procedures. Upload all referrals sent into RMC using EPR system to process.
• Deal with queries from service users, including GPs, patients and their representatives via the telephone in a professional manner that is consistent with legislation policies and procedures including data protection and confidentiality, sourcing any related information that might help deal with the query. Taking accurate written messages and passing more complex queries on to the relevant staff.
• Daily use of outlook for communication (sending/receiving e-mails), as well as booking and checking of meeting rooms and equipment booking.
• Provide a telephone answering service for service users and professionals, transferring to appropriate members of staff, or taking messages and ensuring that details are accurately logged in the when required.
• Upload new patient records, ensuring the relevant information is correct and up to date.
• Deal with incoming queries to administration team shared mailbox.
• To validate patient details and demographics in that any changes to patient details are updated on FTB database. .
• Complete daily closures and complete letters to be sent to service users directing them to correct pathways, provided by the clinical team.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
For further information about the main responsibilities please view the attached jobdescription and person specification.
We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
This advert closes on Sunday 24 May 2026