Patient Services Administrator
| Posting date: | 11 May 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Additional salary information: | £12.71 an hour |
| Hours: | Full time |
| Closing date: | 28 May 2026 |
| Location: | Dereham, NR20 5JS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1540-26-0003 |
Summary
Job Responsibilities: Ensure patients and visitors enquires are handled courteously, efficiently, and confidentially. Answer incoming calls in a friendly, polite, and professional manner ensuring you introduce yourself by name. Consider the request, taking appropriate action or redirecting too other personal as appropriate. Take telephone messages, appointments details and home visit requests accurately and efficiently enter details accurately onto the appropriate system. Signpost patients to the most appropriate service, seeking advice if necessary. Relay test results to patients. Ensure that outstanding matters and information are handed over to a colleague at shift changes. Professional handle patients positive/negative feedback initial with a view to calming any emerging situations, seeking advice from or referring to the Patient Services Lead or the Practice Manager as appropriate. Check own NHS email frequently during the shift to ensure that all messages are responded to and actioned promptly. Check Clarity Teamnet frequently during the shift to ensure awareness of notifications/ outstanding or new training requirements/ update of policies. Check generic NHS email frequently during the shift to ensure that all messages are responded to and actioned promptly. Be conversant and deal with the procedure for new patient registrations, both hardcopies and online registrations via HealthTech. Online access and consent forms are processed. Both hardcopy forms and via the online NHS Portal Be conversant with Panic Alarms system and procedure and act upon as necessary. Attend and participate in team, staff and other relevant meetings as required. Ensure that distribution of documents and mail are undertaken accurately, efficiently, and promptly. Ensure that the patient services main waiting area is always manned, tidy and is safe for the patients. Ensure notice boards are kept tidy, up to date as appropriate. Generate referrals to district nursing. Ensure all visitors to the practice are booked in correctly via Clarity Teamnet and given visitors badge. Be conversant with the fire evacuation procedure and printing outpatient/staff/visitors lists. Ensuring fire alarms are checked weekly. Ensure appointment lists are all printed out every lunchtime and at end of working day for the following day. Clinical/room rota is printed out on Friday afternoons for the following week. Check 111/Ccas list during the shift and processing any requests. Collating sample pot and forms for patients to collect. Checking the sample box at end of working day and any samples left are stored correctly overnight. Making sure the sample sign is displayed on Fridays at 1pm. Ensure any patient forms are recorded correctly and processed. Take patient payments, ensuring these are recorded and processed correctly. Ensure card machine banking totals are processed each day. Clear understanding of the telephone system and changing the outgoing message if required. Online Triage Check the Anima System frequently during the shift. Check the Anima System frequently during the shift. All Anima admin requests are processed and respond to patients. Any medical requests from GPs and NPs assigned to patient services to book appts or action comments/notes are processed and updated. Responding to patients if necessary. Create any requests for patients via phone or F2F All handwritten triage request forms from patients are added to Anima Check tasks lists frequently during the shift to ensure all requests are dealt with accurately and promptly. Check waiting lists and contact patients to make appointments. Ensuring you book appointment correctly from the list. If necessary, update list in notes. Check Safeguarding DNA list and process by following correct procedures for child and young persons DNA.