Case Administrator
| Posting date: | 08 May 2026 |
|---|---|
| Salary: | £12.71 per hour |
| Hours: | Full time |
| Closing date: | 15 May 2026 |
| Location: | Liverpool, Merseyside, L13 3AE |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH437962_1778253698 |
Summary
Case Administrator (Probation Service) - Liverpool
Our client, a reputable organisation within the Probation Service, is hiring for a full-time temporary Case Administrator in Liverpool. This role offers an exciting opportunity to support vital community work, ensuring efficient case management and administrative processes.
What you'll be doing:
* Setting up and maintaining accurate records on probation and victim databases.
* Managing referrals and fostering effective relationships with offender management teams, victims, and external agencies.
* Preparing and collating case files, records, and management information.
* Handling communications via telephone, email, and paper, ensuring confidentiality at all times.
* Providing reception and telephone enquiry support.
* Acting as a point of contact for specialist areas within the team.
* Assisting with practical arrangements such as appointments and sentence plan implementations.
* Carrying out enforcement administration and financial record-keeping.
* Organising resources, equipment, and facilities for case management.
* Supporting meetings through agenda organisation, minute-taking, and follow-up.
* Upholding health and safety policies and safeguarding responsibilities.
* Demonstrating pro-social behaviour and working in line with the organisation's values.
What you'll bring:
* Strong IT skills, including proficiency in MS Word and basic Excel.
* Excellent verbal and written communication skills.
* Ability to work independently and use initiative.
* Good organisational skills and attention to detail.
* Ability to handle sensitive information with discretion.
* Resilience and professionalism when engaging with individuals in challenging situations.
Additional details:
* Location: Liverpool
* Contract: until 31/12/26, with potential extension
* Working hours: 37 per week, Mon-Fri 9-5, with occasional evening shifts on a rota basis
* Pay rate: £12.71 per hour
* This role involves some out-of-hours work and requires adherence to all confidentiality and safeguarding policies.
Ideal candidates will also have:
* Experience in administrative roles within complex environments.
* Ability to communicate effectively with a diverse range of people, including those in distress or displaying challenging behaviour.
* Basic numeric skills and experience working with databases.
Eligibility & Requirements:
* All candidates will undergo security checks.
* HMPPS vetting process required, which can take approximately 6 weeks.
* Successful applicants cannot start until all clearances are in place.
If you're organised, compassionate, and eager to make a difference in community safety, we encourage you to apply today!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.