Operational Support Officer
| Posting date: | 08 May 2026 |
|---|---|
| Salary: | £12.86 per hour |
| Hours: | Full time |
| Closing date: | 15 May 2026 |
| Location: | Chester, Cheshire, CH1 2AN |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH438428_1778252987 |
Summary
Operational Support Officer - Reputed Client in Chester
Are you organised, customer-focused, and ready to support the justice system? Our client, a respected organisation within the HMCTS, is hiring for a full-time temporary Operational Support Officer in Chester. This role offers a 3-month contract with potential for extension, working 37 hours per week, Monday to Friday. The pay rate starts at £12.86 per hour, increasing to £13.25 after 12 weeks.
What you'll be doing:
* Undertaking administrative tasks to prepare for, facilitate, and conclude hearings.
* Providing clear guidance and support to users and stakeholders via face-to-face, telephone, and written communication, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to direct users to relevant services.
* Supporting users through complaints procedures, ensuring swift responses to prevent escalation.
* Identifying risks related to HMCTS buildings and informing the Senior Person on Site.
* Processing work using standard procedures to meet performance and service standards.
* Managing case files with accurate data entry and secure information handling.
* Handling jury service tasks, including scheduling, deferrals, and expense processing.
* Assisting with listing, scheduling, and judicial support tasks.
* Supporting enforcement activities, including financial assessments and fine collection.
* Contributing to health and safety operations, including safety checks and issue logging.
What you'll bring:
* Strong customer service skills, with the ability to communicate clearly and empathetically.
* Excellent organisational skills and attention to detail.
* Ability to follow procedures accurately and handle sensitive information securely.
* Good problem-solving skills and the ability to work under pressure.
* Experience in administrative or support roles is desirable.
Required:
* Proven ability to manage multiple tasks efficiently.
* Knowledge of health and safety procedures.
* Commitment to confidentiality and data protection.
* Successful completion of background and clearance checks, including DBS, reference, and address verification.
This is a fantastic opportunity to contribute to the justice system in a supportive, dynamic environment. If you're proactive, reliable, and eager to make a difference, we want to hear from you!
Apply now to join our team and support vital public services in Chester!
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.