Peer Support Scheme Officer
| Posting date: | 08 May 2026 |
|---|---|
| Salary: | £29,297 per year, pro rata |
| Additional salary information: | This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role. |
| Hours: | Part time |
| Closing date: | 19 May 2026 |
| Location: | Egham, Surrey |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Royal Holloway University of London |
| Job type: | Contract |
| Job reference: | 0426-131 |
Summary
Part-Time (17.5 hours per week), Fixed-Term until 31 July 2029.
Royal Holloway, University of London is seeking a motivated and student-centred Peer Support Scheme Officer to help deliver and develop our University-wide Peer Support Scheme. This role sits at the heart of our work to support student transition, belonging and success, and forms part of our Access and Participation Plan.
This is an exciting opportunity to play a hands-on role in building a supportive, inclusive and connected student community, working closely with students, academic departments, professional services and the Students’ Union.
About the role
As Peer Support Scheme Officer, you will coordinate the day-to-day delivery of the University’s Peer Support Scheme, ensuring it operates smoothly and consistently across the academic year. You will support departments in establishing and embedding peer mentoring activity, oversee student recruitment and matching processes, and provide training, guidance and ongoing support to student peer mentors.
You will also contribute to evaluating the impact of peer support activity, using student feedback and participation data to inform continuous improvement and reporting to internal stakeholders.
What you will be doing
Coordinating the operation of the Peer Support Scheme, including communications, matching and record-keeping
Supporting academic departments and services to deliver effective peer mentoring programmes
Recruiting, training and supervising student peer mentors
Delivering engaging training sessions in person and online
Promoting the scheme through clear, inclusive and engaging communications
Monitoring participation and impact, and producing reports and insights
Working collaboratively with colleagues across the Student Journey Division and the Students’ Union
You will also support wider Student Engagement & Insights activity, including Welcome Week, RH100 and student surveys.
About you
You will bring strong organisational and interpersonal skills, with a genuine enthusiasm for supporting students and enhancing their experience at Royal Holloway.
You will have:
Experience coordinating student-facing projects, events or schemes in a higher education or similar environment
Experience supporting or supervising students or volunteers, including recruitment and training
Excellent communication skills and the ability to build rapport with students and colleagues from diverse backgrounds
A good understanding of safeguarding and student wellbeing principles
Strong IT skills, particularly in Microsoft 365 applications
Experience of peer mentoring schemes, student insight and evaluation, or engagement data systems would be an advantage, but is not essential.
Why join us?
Royal Holloway is a University of Social Purpose, committed to advancing equity and inclusion and creating an environment where all students can thrive. You will be joining a collaborative and supportive team that values insight, innovation and kindness, and offers opportunities for professional development and growth.
Further information
This role may involve occasional evening or weekend working to support events and student activity. The post holder may be required to work at any Royal Holloway location.
If you are passionate about student engagement, belonging and peer support, we would love to hear from you.
In return we offer a highly competitive rewards and benefits package including:
Generous annual leave entitlement
Training and Development opportunities
Pension Scheme with generous employer contribution
Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 0426-131
Closing Date: 23:59, 19 May 2026
Interview Date: To be confirmed
Royal Holloway, University of London is seeking a motivated and student-centred Peer Support Scheme Officer to help deliver and develop our University-wide Peer Support Scheme. This role sits at the heart of our work to support student transition, belonging and success, and forms part of our Access and Participation Plan.
This is an exciting opportunity to play a hands-on role in building a supportive, inclusive and connected student community, working closely with students, academic departments, professional services and the Students’ Union.
About the role
As Peer Support Scheme Officer, you will coordinate the day-to-day delivery of the University’s Peer Support Scheme, ensuring it operates smoothly and consistently across the academic year. You will support departments in establishing and embedding peer mentoring activity, oversee student recruitment and matching processes, and provide training, guidance and ongoing support to student peer mentors.
You will also contribute to evaluating the impact of peer support activity, using student feedback and participation data to inform continuous improvement and reporting to internal stakeholders.
What you will be doing
Coordinating the operation of the Peer Support Scheme, including communications, matching and record-keeping
Supporting academic departments and services to deliver effective peer mentoring programmes
Recruiting, training and supervising student peer mentors
Delivering engaging training sessions in person and online
Promoting the scheme through clear, inclusive and engaging communications
Monitoring participation and impact, and producing reports and insights
Working collaboratively with colleagues across the Student Journey Division and the Students’ Union
You will also support wider Student Engagement & Insights activity, including Welcome Week, RH100 and student surveys.
About you
You will bring strong organisational and interpersonal skills, with a genuine enthusiasm for supporting students and enhancing their experience at Royal Holloway.
You will have:
Experience coordinating student-facing projects, events or schemes in a higher education or similar environment
Experience supporting or supervising students or volunteers, including recruitment and training
Excellent communication skills and the ability to build rapport with students and colleagues from diverse backgrounds
A good understanding of safeguarding and student wellbeing principles
Strong IT skills, particularly in Microsoft 365 applications
Experience of peer mentoring schemes, student insight and evaluation, or engagement data systems would be an advantage, but is not essential.
Why join us?
Royal Holloway is a University of Social Purpose, committed to advancing equity and inclusion and creating an environment where all students can thrive. You will be joining a collaborative and supportive team that values insight, innovation and kindness, and offers opportunities for professional development and growth.
Further information
This role may involve occasional evening or weekend working to support events and student activity. The post holder may be required to work at any Royal Holloway location.
If you are passionate about student engagement, belonging and peer support, we would love to hear from you.
In return we offer a highly competitive rewards and benefits package including:
Generous annual leave entitlement
Training and Development opportunities
Pension Scheme with generous employer contribution
Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk
Please quote the reference: 0426-131
Closing Date: 23:59, 19 May 2026
Interview Date: To be confirmed
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