Account Associate
| Posting date: | 07 May 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 06 June 2026 |
| Location: | B37 7ES |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 94987 |
Summary
Account Associate - Solihull (T2 Building)
Join Mitie - the future of high performing places.
ROLE: Account Associate
HOURS: Monday to Friday, 9am - 5pm
LOCATION: Mitie - T2 Trinity Park - Solihull - B37 7ES
Mitie have a new opportunity for a proactive, organised and customer centric Account Associate to be a part of a brand new team being created for Marlowe Environmental Services at Mitie T2 in Birmingham!
This is an exciting opportunity for someone who is looking for a fresh start on new accounts, to be involved with a new team structure where you will support and build working relationships, ensure customer satisfaction and provide prompt solutions.
Role Responsibilities:
-Prioritise tasks and manage volume of work effectively,
-Monitor customer retention, churn, complaints and service queries, driving corrective actions when required,
-Review and action pipeline activity, renewals and upsell opportunities,
-Monitor data quality and ensure data and records are correct and up to date,
-Ensure contract renewals are planned, executed and completed in a timely manner,
-Work closely with internal stakeholders to ensure service delivery is aligned to customer requirements,
What we are looking for:
-Strong customer relationship management experience / mindset,
-Excellent organisational and prioritisation skills,
-Able to manage high volumes of work, adapting to new priorities,
-Understanding of MS Office packages and CRM systems,
-Experience in account management, customer service or sales roles,
-A confident communicator,
-An understanding of water hygiene, water treatment or environmental services is desirable but not necessary.
What's in it for you?
-Upskilling and training provided for your development,
-Being part of a brand new team/ brand new role,
-Career progression,
There's a place for you at Mitie, join us today!
Join Mitie - the future of high performing places.
ROLE: Account Associate
HOURS: Monday to Friday, 9am - 5pm
LOCATION: Mitie - T2 Trinity Park - Solihull - B37 7ES
Mitie have a new opportunity for a proactive, organised and customer centric Account Associate to be a part of a brand new team being created for Marlowe Environmental Services at Mitie T2 in Birmingham!
This is an exciting opportunity for someone who is looking for a fresh start on new accounts, to be involved with a new team structure where you will support and build working relationships, ensure customer satisfaction and provide prompt solutions.
Role Responsibilities:
-Prioritise tasks and manage volume of work effectively,
-Monitor customer retention, churn, complaints and service queries, driving corrective actions when required,
-Review and action pipeline activity, renewals and upsell opportunities,
-Monitor data quality and ensure data and records are correct and up to date,
-Ensure contract renewals are planned, executed and completed in a timely manner,
-Work closely with internal stakeholders to ensure service delivery is aligned to customer requirements,
What we are looking for:
-Strong customer relationship management experience / mindset,
-Excellent organisational and prioritisation skills,
-Able to manage high volumes of work, adapting to new priorities,
-Understanding of MS Office packages and CRM systems,
-Experience in account management, customer service or sales roles,
-A confident communicator,
-An understanding of water hygiene, water treatment or environmental services is desirable but not necessary.
What's in it for you?
-Upskilling and training provided for your development,
-Being part of a brand new team/ brand new role,
-Career progression,
There's a place for you at Mitie, join us today!