Administrator/Receptionist | West London NHS Trust
| Posting date: | 06 May 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34,186 - £37,389 per annum inclusive HCAS |
| Hours: | Full time |
| Closing date: | 05 June 2026 |
| Location: | London, W6 0LS |
| Company: | West London Mental Health Trust |
| Job type: | Permanent |
| Job reference: | 7988485/222-LS-CAMHS-784 |
Summary
We are seeking a dynamic, welcoming, friendly, highly organised Administrator and Receptionist to support our Child and Adolescent Mental Health Services at Hammersmith and Fulham CAMHS.
Your role will include dealing with queries from service users, relatives, other members of the public and professionals. You will also have an important role in helping the service to run efficiently in a busy and often demanding environment.
This role will involve frontline tasks, including dealing with visitors, telephone enquiries, booking rooms, making appointments, reception duties, data entry, and using the in-house IT systems.
Assisting with booking in patients for clinics, entering and processing of referrals, processing of letters for the clinical teams. There will be other general administrative tasks involved to support the CAMHS team.
To be successful in this role:
- You will have excellent written and verbal communication skills
- Excellent organisational skills
- You will have good telephone manners
- Computer literate and demonstrate good working knowledge of Microsoft Office
• Act as first point of contact: manage reception, calls, emails, and correspondence professionally
• Maintain accurate client records and ensure compliance with statutory and organizational requirements.
• Handle sensitive information with discretion and always uphold confidentiality
• Coordinate meetings: prepare agendas, take minutes, and distribute documentation
• Manage data entry and updates on RIO and other systems within Trust deadlines
• Maintain office supplies, equipment, and ensure Health & Safety compliance
• Support audits, statistical returns, and performance monitoring
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
This advert closes on Wednesday 20 May 2026