Customer Experience Advisor
| Posting date: | 01 May 2026 |
|---|---|
| Salary: | £26,433 per year |
| Hours: | Full time |
| Closing date: | 04 May 2026 |
| Location: | St. Austell, Cornwall |
| Remote working: | On-site only |
| Company: | Ocean Housing |
| Job type: | Permanent |
| Job reference: |
Summary
The Vacancy
Join Ocean Housing as a Customer Experience Advisor!
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £26,433 per annum
Contract: Permanent
Ocean Housing is offering an exciting opportunity to become a key part of our Customer Experience Team. If you're passionate about delivering first-class customer care and thrive in a dynamic, people-focused environment, we want to hear from you!
Your Role:
As our Customer Experience Advisor, you’ll be the first point of contact for our tenants and customers via the telephone —providing housing advice, resolving enquiries, and supporting our headquarters team. Your responsibilities will include:
Delivering a first-time resolution approach across the telephone with additional support required via our other channels: email, social media and in person
Logging all communications via in our in-house system
Processing payments and supporting administrative tasks
Assisting with facilities management and post services
What You’ll Bring:
Experience in customer service and working within a team
Strong communication skills, especially in challenging situations
Understanding of data protection
What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
27 days holiday + bank holidays
Professional membership fees paid
Company sick pay scheme
Workplace pension with death in service benefit
Home office work payment
Medicash health plan (including dental & optical)
Cycle to work scheme
Rewards & recognition programme
On-site parking
Employee assistance programme
Family-friendly policies
Key Dates:
Closing Date: Monday 4th May 2026 at Midnight
Interview Date: Thursday 14th May 2026 (Face to face at Stennack House, St Austell)
We may close this vacancy early if we receive sufficient applications—so apply soon!
Join Ocean Housing as a Customer Experience Advisor!
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £26,433 per annum
Contract: Permanent
Ocean Housing is offering an exciting opportunity to become a key part of our Customer Experience Team. If you're passionate about delivering first-class customer care and thrive in a dynamic, people-focused environment, we want to hear from you!
Your Role:
As our Customer Experience Advisor, you’ll be the first point of contact for our tenants and customers via the telephone —providing housing advice, resolving enquiries, and supporting our headquarters team. Your responsibilities will include:
Delivering a first-time resolution approach across the telephone with additional support required via our other channels: email, social media and in person
Logging all communications via in our in-house system
Processing payments and supporting administrative tasks
Assisting with facilities management and post services
What You’ll Bring:
Experience in customer service and working within a team
Strong communication skills, especially in challenging situations
Understanding of data protection
What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
27 days holiday + bank holidays
Professional membership fees paid
Company sick pay scheme
Workplace pension with death in service benefit
Home office work payment
Medicash health plan (including dental & optical)
Cycle to work scheme
Rewards & recognition programme
On-site parking
Employee assistance programme
Family-friendly policies
Key Dates:
Closing Date: Monday 4th May 2026 at Midnight
Interview Date: Thursday 14th May 2026 (Face to face at Stennack House, St Austell)
We may close this vacancy early if we receive sufficient applications—so apply soon!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.