Enquiry Services Advisor
| Posting date: | 30 April 2026 |
|---|---|
| Salary: | £26,722 per year |
| Hours: | Full time |
| Closing date: | 21 May 2026 |
| Location: | Maidenhead, Berkshire, SL6 7DX |
| Company: | Commonwealth War Graves Commission |
| Job type: | Permanent |
| Job reference: | req760_1777569718 |
Summary
Enquiry Services Advisor
Location: Maidenhead, with some hybrid flexibility
Contract Type: Permanent
Salary: £26,722 per annum
Hours: Full Time, 37 hours per week, Mon - Fri
What you'll be doing
You'll be the first point of contact for people reaching out to us; answering questions, solving problems, and guiding them with care. Whether it's over the phone, by email, or online, you'll handle each enquiry with professionalism, empathy, and detail. You'll liaise with internal teams, ensure every enquiry case is followed through, and help make each interaction a positive experience for those who reach out to us.
What you need to have
- Experience handling a varied range of high-volume public enquiries
- Strong IT literacy, including Microsoft office and CRM systems
- Skilled communicator with effective written and verbal skills and an awareness of different cultural and emotional contexts
- A positive, problem-solving adaptable mindset with experience in fast-paced, target-driven environments
· Strong mental and analytical skills to address the complexity and sensitivity of public enquiries
Who we are
The Commonwealth War Graves Commission is an organisation dedicated to honouring and caring for the graves and memorials of servicemembers who died in the two World Wars. The work of the commission is not only out on the field, but in our head office too, which contributes to the meaningful commemoration of those who made the ultimate sacrifice.
What we offer
- 25 days annual leave, rising by 1 day per year of service up to a maximum of 30
- Paid time off for public holidays and paid office closure between Christmas and New Year
- Flexible working arrangements
- Generous Pension Scheme, with CWGC contributing up to 10%
- Life Assurance
- Employee Assistance Programme
Why join us
You'll be part of a team that cares deeply about heritage and about the communities we serve. Everyone who works for us, or with us, shares our Values, which are formed around our concept of CARE (Commitment, Ambition, Respect and Excellence). We are proud and committed to ensuring we bring this to life every day, for ourselves, each other and those who lost their lives.
How to apply
If you believe your skillsets align with this opportunity, we welcome your application by clicking the apply now button.
As this is an active role, we will be interviewing as we go along, and the role will close when we have an offer accepted by a preferred candidate.
We believe creating a diverse environment enriches our organisation and strengthens our mission, therefore, we welcome applications from everybody. Join our inclusive environment where every individual is valued.
Proud member of the Disability Confident employer scheme