Business Support Officer
| Posting date: | 30 April 2026 |
|---|---|
| Salary: | £29,064 to £31,022 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 29 May 2026 |
| Location: | Oxford, OX1 1ND |
| Company: | Oxfordshire County Council |
| Job type: | Permanent |
| Job reference: | OCC/TP/3329/1977 |
Summary
About Us
Do you want to make a difference? A REAL difference?
Join Oxfordshire County Council on an exciting journey towards Delivering the Future Together, our ambitious transformation programme which will enable us to be an employer, partner, and place shaper of choice. We’re seeking the right people who can help us get there while embracing our value of ‘daring to do it differently’, as we continue to strive to do better.
About the role
Join our vibrant and passionate workforce and make a positive difference to the lives of children, young people and their families.
As part of the County Attendance Team, you will work with a strong supportive team who ensure access to education advocating on behalf of the child and families.
Officers have responsibilities for School Attendance, Children Missing Education and Elective Home Education working within statutory frameworks.
You will provide and co-ordinate specific and specialist administration services to The County Attendance Team so that OCC is able to monitor and improve the outcomes for Attendance across the county and meet with statutory requirements.
Further responsibilities include:
- Producing a range of documents including letters/emails to a high standard by identified deadlines including those linked to the Penalty Notice process.
- Respond to general attendance inquiries on a day-to-day basis, fielding calls and ensuring quality customer service at all times
- Manage Team Inboxes actioning or distributing emails where appropriate
- Maintain accurate records, mindful of GDPR.
- Supporting colleagues to manage content updates to County Attendance Team websites and ensure all material is accurate, up-to-date and relevant.
- Organise meetings and provide support ensuring that appointments are realistically planned with regard to timing and venue;
- Attending meetings when required, taking and producing accurate minutes for distribution
About you
We would like to hear from you if you are:
- Kind and caring, with an understanding of and respect for individuals’ qualities, abilities, and diverse backgrounds.
- Advocating for equality and integrity in all you do.
- Always learning, with a passion to grow and develop your skills.
- Willing to take responsibility and contribute to the delivery of Oxfordshire County Council’s vision.
- Driven to do it differently to embark on a journey of continuous improvement.
- Ability to work calmly under pressure prioritising competing demands effectively
- Awareness of legislation, policy, procedure and practice in the field of School attendance and access to education
- Knowledge of the principles and practice of: excellent customer service; appropriate risk management;
- Proven ability to work effectively to deadlines
- Experience and regular use of Microsoft Office applications and the Internet including Word, Excel, Outlook and PowerPoint,
- Experience of handling data and statistics
- Experience of inputting and retrieving data from ICT based record systems
- Ability to communicate complex issues effectively by telephone, in writing, by e-mail and in person
- Ability to handle challenging and sometimes emotional situations and customers
- Methodical and organised approach to tasks, with an eye for detail
- Initiative, flexibility and ability to handle change
- Ability to produce accurate summaries of meetings, events and conversations
Our Rewards and Benefits
- Relocation allowance of up to £8,000.
- Annual leave starting at 28 days per year (plus bank holidays) which will be calculated on a pro-rata basis depending on the number of hours worked each week.
- A comprehensive Local Government Pension Scheme (LGPS).
- Flexible working.
- Employee Assistance Programme including access to health and wellbeing support 24 x7.
- Range of family friendly policies.
- Childcare vouchers, cycle to work scheme, electric car scheme, range of staff discounts including travel, holidays, insurance, food, health & leisure activities.
- Excellent learning and development opportunities.
Interviews will be held in person on Friday 29th May 2026 at County Hall.
Our commitment
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.
Our commitment
Guaranteed Interview Schemes
As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Our commitment
Safeguarding
Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Our commitment
Flexible Working
We are open to discussions about flexible working, which can include full time, flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
Follow us on Social Media
Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on LinkedIn, Facebook, Twitter and Instagram.
If you encounter any technical issues with the application or for an informal discussion about the role, please contact Dawn Softley Education Inclusion Manager on Dawn.softley@oxfordshire.gov.uk., please contact: careers@oxfordshire.gov.uk
Proud member of the Disability Confident employer scheme