Medical Secretary/Administrator
| Posting date: | 30 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 22 May 2026 |
| Location: | Malvern, WR14 1GQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2176-26-0001 |
Summary
A medical secretary in a GP practice plays a key role in supporting clinicians and keeping patient pathways running smoothly. Main duties typically include: Managing correspondence, Typing and processing clinic letters, referrals, and reports; checking accuracy and ensuring they are sent promptly to hospitals, community services and patients. Handling referrals. Creating and tracking electronic referrals (e.g. via e-RS), chasing appointments or reports, and liaising with secondary care to resolve queries. Supporting clinicians with admin, Preparing documents for GP review and signature. Patient communication (non-clinical)Contacting patients about appointments, referral details, and administrative queries, always maintaining confidentiality and clear, professional communication. Record keeping. Uploading and coding documents into the clinical system, maintaining accurate, up to date patient records, and following practice protocols for information governance. Liaison and coordination. Acting as a point of contact between GPs, hospitals, community teams and other agencies to help coordinate patient care and resolve administrative issues. Prioritisation and workflow management. Managing a high volume of work, prioritising urgent items (e.g. two week wait referrals, safeguarding related correspondence), and flagging anything clinically urgent to GPs. Compliance and confidentiality. Following practice policies, NHS guidance and data protection requirements, including handling sensitive information securely at all times.