Cancer Support Worker

Posting date:	30 April 2026
Salary:	£29,812.00 to £32,715.00 per year
Additional salary information:	£29812.00 - £32715.00 a year
Hours:	Full time
Closing date:	14 May 2026
Location:	Guildford, GU2 7XX
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9384-26-0371

Summary

Triage incoming calls, using a risk assessment framework and initiate appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non-routine and refer complex decisions to the team for assessment and review. Provide basic telephone advice and refer on or signpost to other sources of support Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate Communicate and signpost to appropriate needs related information Guide people through the use of self-assessment resources Document and monitor all aspects of care coordination and service delivery, supporting data collection for audit Demonstrate in practice the Macmillan Human Rights Coordinate the care for a defined group of patients assessed by a registered practitioner as having level one care needs for supported self-management. Organise and prioritise the designated workload in relation to identified needs Contribute to the holistic needs assessment and the development of an individual care plan Implement, monitor and review the care plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate Evaluate outcomes of care delivery with the registered practitioner Coordinate and organise appointments and assessments as required Make pre planned outbound telephone calls to patients to assess ongoing needs to enable a proactive prevention approach Identify indicators of need or changes in need through telephone contact and respond appropriately Coordinate the handover with other teams to facilitate safe and effective transition of care between services in order to provide seamless support for people Act as advocate and facilitator to resolve issues that may be perceived as barriers to care Support people to access appropriate information and support, by sign posting to a range of support services and take an approach, which helps people to self-manage where appropriate Support people to access appropriate information and support, by sign posting to a range of support services and take an approach, which helps people to self-manage where appropriate Advise patients on individual self-care management principles and provide consistent planned aftercare to reinforce and further promote this information Deliver patient-centered, self-management support and education as necessary to noncomplex patients, including how to self-assess Support the delivery of patient and carer training and education, including use of equipment Encourage and support active and healthy lifestyle choice Coach patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern Planning/inviting/organising of Health and Well-Being events or other supported self- management events Coordinate remote surveillance and monitoring through appointments for investigations and feedback of results for non-complex cases Coordinate face-to-face appointments for those with complex results from remote surveillance and monitoring investigations Comment on proposed changes to policies and procedures Support and contribute to audit processes, governance, research, clinical research trials and service development Coach patients and carers in the safe use of any equipment to be used at home Provide general supervision of less experienced staff and support to other new Macmillan Cancer Support Workers and potentially undertake NVQ Assessments Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression Identify personal education needs and skills development with the registered practitioner Make sure that people affected by cancer are aware that they are interacting with a Macmillan professional and know about the full range of resources and services available through Macmillan Actively engage with Macmillan Cancer Support to contribute expertise and experience and support the Macmillan Corporate Strategy Carry out some administration duties required by the roll Order supplies and equipment Understand that there will be frequent exposure to distressing/highly distressing situations and provide appropriate support/advice