Service Coordinator
| Posting date: | 30 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 30 May 2026 |
| Location: | Bolton, Greater Manchester |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 154723 |
Summary
Service Coordinator
Contract: Key Account Network
Location: Bolton, BL6 6SU
Hours of work: 40
Contract Type: Fixed Term Contract - 6 months
We are seeking a proactive and resilient Service Coordinator to join a fast-paced service delivery environment, supporting the effective coordination of cleaning operations across Banking and O&P sectors.
This role requires someone who can hit the ground running, manage a high volume of requests, and remain focused on ensuring Service Level Agreements (SLAs) are consistently met.
Job Description
We are looking for an individual who thrives under pressure, is confident managing multiple priorities, and communicates clearly and professionally.
Working within a small, experienced team, the Service Coordinator plays a key role in reducing operational risk, supporting colleagues, and contributing positively to ISS’s service delivery reputation.
Key Responsibilities
Allocate and coordinate work across cleaning teams within the Banking and O&P sectors
Manage reactive service requests by logging, accepting, and routing tasks accurately
Oversee planned works, client queries, and Out of Office responses
Process and prioritise a high volume of emails (circa 500–600 per day) efficiently
Allocate jobs appropriately to in-house field cleaners or subcontractors
Update clients clearly and accurately on actions taken and job progress
Handle telephone and email enquiries in line with agreed processes and SLAs
Take ownership of queries to ensure effective and timely resolution
Professional and Personal Competencies/Qualifications
Experience in a similar role managing tickets, queries, or high-volume inboxes
Confident using systems and navigating computer-based workflows
Strong organisational and prioritisation skills
Spreadsheet / Excel knowledge is beneficial
Experience gained through temporary or agency roles will be considered
Able to work in a fast paced environment
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Key Account Network
Location: Bolton, BL6 6SU
Hours of work: 40
Contract Type: Fixed Term Contract - 6 months
We are seeking a proactive and resilient Service Coordinator to join a fast-paced service delivery environment, supporting the effective coordination of cleaning operations across Banking and O&P sectors.
This role requires someone who can hit the ground running, manage a high volume of requests, and remain focused on ensuring Service Level Agreements (SLAs) are consistently met.
Job Description
We are looking for an individual who thrives under pressure, is confident managing multiple priorities, and communicates clearly and professionally.
Working within a small, experienced team, the Service Coordinator plays a key role in reducing operational risk, supporting colleagues, and contributing positively to ISS’s service delivery reputation.
Key Responsibilities
Allocate and coordinate work across cleaning teams within the Banking and O&P sectors
Manage reactive service requests by logging, accepting, and routing tasks accurately
Oversee planned works, client queries, and Out of Office responses
Process and prioritise a high volume of emails (circa 500–600 per day) efficiently
Allocate jobs appropriately to in-house field cleaners or subcontractors
Update clients clearly and accurately on actions taken and job progress
Handle telephone and email enquiries in line with agreed processes and SLAs
Take ownership of queries to ensure effective and timely resolution
Professional and Personal Competencies/Qualifications
Experience in a similar role managing tickets, queries, or high-volume inboxes
Confident using systems and navigating computer-based workflows
Strong organisational and prioritisation skills
Spreadsheet / Excel knowledge is beneficial
Experience gained through temporary or agency roles will be considered
Able to work in a fast paced environment
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.