Carer Support Work (PERM/BANK)
| Posting date: | 30 April 2026 |
|---|---|
| Hours: | Part time |
| Closing date: | 30 May 2026 |
| Location: | Surrey, South East England |
| Remote working: | On-site only |
| Company: | Crossroads Care Surrey |
| Job type: | Permanent |
| Job reference: |
Summary
Crossroads Care Surrey is an established charity of over 30 years, offering a range of support services to carers and the people for whom they care.
A key part of our service delivery provision is to offer respite breaks to carers in their own homes, with visit times ranging from 1.5 hours to full days and, occasionally, overnight. Our core visit times are 3.5 hours, from 9.30am to 1pm, and 2pm to 5.30pm.
Carer Support Worker (CSW)
Qualified Carer Support Worker (QCSW)
Bank CSW
Bank QCSW
Hours: CSW & QCSW: Permanent contract - minimum 14 hours per week
Bank CSW & Bank QCSW: Zero hours Worker Agreement
Salary: Weekdays: £13.97 (CSW) - £14.16 (QCSW) per hour
Weekends: £15.97 (CSW) - £16.16 (QCSW) per hour
Mileage Rate: 45p per business mile
Main aims of the post:
• To offer carers a respite break from their caring duties.
• To support children, young adults and adults with a wide range of care and support needs, to allow their carers to have a break.
• To provide care and support within the carer/client’s own home or within the local community (dependent on a community visits risk assessment).
• Provide personal care with dignity and respect.
• Provide client-led activities that promote personal skills and independence.
• Respond to clients’ health and medication needs – this may include the administration of medication and deployment of specialist clinical tasks (where you have been given full training and competency checks).
• Assist in new staff induction processes by providing shadowing for new staff members (Qualified Carer Support Workers only).
Key responsibilities:
• Ensuring all clients receive prompt and safe personal care; this may include but is not restricted to assisted toileting, bed changes, catheter bag drainage and supporting with eating and drinking (including adapted diets).
• Assisting with dressing / undressing, choice of clothes and personal appearance.
• Planning and providing client-led activities.
• Taking clients out into the community where a full risk assessment has been completed.
• Helping the client to prepare food and drinks.
• Supporting the client to take their medication in a person-centred way.
• Undertaking specialist medical tasks as agreed and after appropriate training.
• Assisting with mobility, including the use of wheelchairs.
• Providing emotional support and companionship to carers and clients.
• Carrying out basic first aid and notifying emergency services where necessary.
• Reporting any safeguarding concerns to your Client Portfolio Manager or Area Manager.
• Ensuring Infection Prevention & Control guidance is followed e.g. using PPE effectively.
• Following client care plans and risk assessments.
• Reporting any accidents or incidents via the ACP app, and escalating any concerns to your Client Portfolio Manager or Area Manager, including any change in care and support needs.
• Helping complete basic domestic tasks around the home, for example: washing up, vacuuming, cleaning the bathroom or doing laundry. You may also be asked to assist with basic pet care e.g. letting the pet out into the garden.
General:
• Remain committed to the safeguarding and wellbeing of adults with care and support needs.
• Work at all times within the philosophy and policies of Crossroads Care.
• Comply with the Health & Safety at Work Act 1974 and with Crossroads Care Surrey’s Health & Safety policy, paying particular attention to the reporting of dangerous situations.
• Respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that Equality, Diversity and Inclusion principles are applied at all times.
• Comply with the Code of Conduct.
• Undertake any other duties that may be considered commensurate with the level of the post and that are set out in the care plan.
• Promote Crossroads Care Surrey’s services and options of support.
A key part of our service delivery provision is to offer respite breaks to carers in their own homes, with visit times ranging from 1.5 hours to full days and, occasionally, overnight. Our core visit times are 3.5 hours, from 9.30am to 1pm, and 2pm to 5.30pm.
Carer Support Worker (CSW)
Qualified Carer Support Worker (QCSW)
Bank CSW
Bank QCSW
Hours: CSW & QCSW: Permanent contract - minimum 14 hours per week
Bank CSW & Bank QCSW: Zero hours Worker Agreement
Salary: Weekdays: £13.97 (CSW) - £14.16 (QCSW) per hour
Weekends: £15.97 (CSW) - £16.16 (QCSW) per hour
Mileage Rate: 45p per business mile
Main aims of the post:
• To offer carers a respite break from their caring duties.
• To support children, young adults and adults with a wide range of care and support needs, to allow their carers to have a break.
• To provide care and support within the carer/client’s own home or within the local community (dependent on a community visits risk assessment).
• Provide personal care with dignity and respect.
• Provide client-led activities that promote personal skills and independence.
• Respond to clients’ health and medication needs – this may include the administration of medication and deployment of specialist clinical tasks (where you have been given full training and competency checks).
• Assist in new staff induction processes by providing shadowing for new staff members (Qualified Carer Support Workers only).
Key responsibilities:
• Ensuring all clients receive prompt and safe personal care; this may include but is not restricted to assisted toileting, bed changes, catheter bag drainage and supporting with eating and drinking (including adapted diets).
• Assisting with dressing / undressing, choice of clothes and personal appearance.
• Planning and providing client-led activities.
• Taking clients out into the community where a full risk assessment has been completed.
• Helping the client to prepare food and drinks.
• Supporting the client to take their medication in a person-centred way.
• Undertaking specialist medical tasks as agreed and after appropriate training.
• Assisting with mobility, including the use of wheelchairs.
• Providing emotional support and companionship to carers and clients.
• Carrying out basic first aid and notifying emergency services where necessary.
• Reporting any safeguarding concerns to your Client Portfolio Manager or Area Manager.
• Ensuring Infection Prevention & Control guidance is followed e.g. using PPE effectively.
• Following client care plans and risk assessments.
• Reporting any accidents or incidents via the ACP app, and escalating any concerns to your Client Portfolio Manager or Area Manager, including any change in care and support needs.
• Helping complete basic domestic tasks around the home, for example: washing up, vacuuming, cleaning the bathroom or doing laundry. You may also be asked to assist with basic pet care e.g. letting the pet out into the garden.
General:
• Remain committed to the safeguarding and wellbeing of adults with care and support needs.
• Work at all times within the philosophy and policies of Crossroads Care.
• Comply with the Health & Safety at Work Act 1974 and with Crossroads Care Surrey’s Health & Safety policy, paying particular attention to the reporting of dangerous situations.
• Respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that Equality, Diversity and Inclusion principles are applied at all times.
• Comply with the Code of Conduct.
• Undertake any other duties that may be considered commensurate with the level of the post and that are set out in the care plan.
• Promote Crossroads Care Surrey’s services and options of support.