Project Support Officer (12-Month Fixed-Term Contract)
| Posting date: | 30 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £31,209 |
| Hours: | Full time |
| Closing date: | 30 May 2026 |
| Location: | Liverpool, L11 0EL |
| Company: | Torus Group |
| Job type: | Contract |
| Job reference: | 953 |
Summary
Job Advert
We are looking for an experienced Project Support Officer to join our Customer Excellence team at HMS, part of the Torus Group, on
a 12‑month fixed‑term contract. In this role, you will support the HMS Business Systems Manager in coordinating and managing the
organisation’s business change activity. You will play a key part in planning, implementing and tracking projects – including ICT
systems and business processes – ensuring risks are effectively managed and projects are delivered on time, within budget and in
line with agreed objectives. Working flexibly and collaboratively, you will help ensure a seamless, value‑for‑money service that
supports our operational priorities and delivers positive outcomes for our customers.
What You’ll Be Doing:
* Support the HMS Business Systems Manager with the coordination and delivery of business change activity, including daily
reporting, user acceptance testing and training documentation.
* Work closely with operational teams, ICT and key stakeholders to deliver business improvements and operational efficiencies.
* Provide timely and accurate project and administrative support, including organising meetings, taking notes, tracking actions
and maintaining project documentation.
* Act as the PDA super user, ensuring all new starters receive consistent and effective training in PDA use.
* Support the planning, implementation and performance tracking of projects, including ICT systems and business processes,
ensuring delivery on time and within budget.
* Manage administrative processes efficiently, ensuring all tasks, records and documentation are up to date.
* Build and maintain effective working relationships with stakeholders to understand priorities and provide proactive,
solution‑focused support.
* Deliver end‑user training and support new ways of working that improve services and drive continuous improvement.
* Support project delivery within the corporate risk management framework, ensuring risks are managed and issues are escalated
appropriately.
* Ensure compliance with financial, health and safety, and equality policies, embedding fairness and safe working practices
across all activity.
What We’re Looking For:
* NVQ Level 3 or equivalent in Customer Service or related business discipline
* Experience of using a computerised planning systems.
* Strong planning skills with the ability to prioritise and meet deadlines
* A customer‑focused approach with a commitment to delivering excellent service
* Good communication skills which enable the post holder to communicate effectively with customers and colleagues
* Full, clean UK or EU driving license
Interview Process:
* Candidates will be invited to attend an interview, which will include a competency-based discussion to assess relevant skills,
experience, and technical knowledge for the role. Interviews will take place w/c 18th May at our Stonebridge Office
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* Two completed references
* Occupational Health questionnaire – Fit for Work
* DBS check (if required for the role)
* Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
We are looking for an experienced Project Support Officer to join our Customer Excellence team at HMS, part of the Torus Group, on
a 12‑month fixed‑term contract. In this role, you will support the HMS Business Systems Manager in coordinating and managing the
organisation’s business change activity. You will play a key part in planning, implementing and tracking projects – including ICT
systems and business processes – ensuring risks are effectively managed and projects are delivered on time, within budget and in
line with agreed objectives. Working flexibly and collaboratively, you will help ensure a seamless, value‑for‑money service that
supports our operational priorities and delivers positive outcomes for our customers.
What You’ll Be Doing:
* Support the HMS Business Systems Manager with the coordination and delivery of business change activity, including daily
reporting, user acceptance testing and training documentation.
* Work closely with operational teams, ICT and key stakeholders to deliver business improvements and operational efficiencies.
* Provide timely and accurate project and administrative support, including organising meetings, taking notes, tracking actions
and maintaining project documentation.
* Act as the PDA super user, ensuring all new starters receive consistent and effective training in PDA use.
* Support the planning, implementation and performance tracking of projects, including ICT systems and business processes,
ensuring delivery on time and within budget.
* Manage administrative processes efficiently, ensuring all tasks, records and documentation are up to date.
* Build and maintain effective working relationships with stakeholders to understand priorities and provide proactive,
solution‑focused support.
* Deliver end‑user training and support new ways of working that improve services and drive continuous improvement.
* Support project delivery within the corporate risk management framework, ensuring risks are managed and issues are escalated
appropriately.
* Ensure compliance with financial, health and safety, and equality policies, embedding fairness and safe working practices
across all activity.
What We’re Looking For:
* NVQ Level 3 or equivalent in Customer Service or related business discipline
* Experience of using a computerised planning systems.
* Strong planning skills with the ability to prioritise and meet deadlines
* A customer‑focused approach with a commitment to delivering excellent service
* Good communication skills which enable the post holder to communicate effectively with customers and colleagues
* Full, clean UK or EU driving license
Interview Process:
* Candidates will be invited to attend an interview, which will include a competency-based discussion to assess relevant skills,
experience, and technical knowledge for the role. Interviews will take place w/c 18th May at our Stonebridge Office
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* Two completed references
* Occupational Health questionnaire – Fit for Work
* DBS check (if required for the role)
* Completion of all new starter documentation including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.