Duty Manager (Nights)
| Posting date: | 30 April 2026 |
|---|---|
| Salary: | £13.00 to £13.50 per hour |
| Hours: | Full time |
| Closing date: | 30 May 2026 |
| Location: | Basingstoke, Hampshire |
| Remote working: | On-site only |
| Company: | SARR Hotels Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Job title: Duty Manager – Nights Location: Crowne Plaza, Basingstoke Hours: 40 hours per week, 5 days Contract type: Permanent Reports to: Operations Manager
About the role
This is a hands-on, senior overnight role at Crowne Plaza Basingstoke and not a desk job. As Duty Manager (Nights), you'll take full operational control of the hotel during your shift — leading the team, managing room readiness, responding to incidents, and ensuring the property runs safely and to standard from the moment the day team leaves until the morning team arrives.
A critical element of this role is your responsibility as the certified Fire Controller on shift. You'll lead any emergency response, conduct nightly fire walks, and maintain safety compliance throughout the property. You'll also be a qualified First Aider on duty.
This role has a genuine hands-on dimension. You'll work alongside our General Assistants and housekeeping team where operational demand requires — moving linen, supporting room turnarounds, assisting with furniture and equipment, and keeping the property in order throughout the night. Physical fitness and a willingness to roll up your sleeves are essential.
What you'll be doing
Operations & Leadership
Taking full accountability for hotel operations during the night shift
Supervising General Assistants and any overnight housekeeping staff
Conducting nightly audits, inspections, and handover logs
Ensuring room availability is maintained and no room remains out of order beyond required timeframes
Managing payroll costs during your shift and ensuring efficient use of resource
Fire & Safety (Fire Controller)
Leading fire evacuations and drills; serving as the certified Fire Controller on duty
Carrying out nightly fire walks and safety inspections
Ensuring all fire exits, alarm systems, and emergency equipment are compliant and operational
Completing SAEKER compliance tasks including incident logs, safety checks, and inspections
Housekeeping & Facilities Support
Overseeing housekeeping operations and room readiness as a core part of the role
Physically supporting the team when required — moving linen cages, stripping beds, clearing public areas, repositioning furniture
Conducting property walkarounds to identify and log maintenance issues
Liaising with contractors and security providers operating overnight
Ensuring no maintenance issue is merely acknowledged — following through on resolution
Guest Services & Incident Management
Acting as the primary contact for all guest queries, complaints, and emergencies during the night
Taking control of incidents with calm, decisive action and full documentation in SAEKER
Preparing detailed handover notes for the incoming morning management team
What we're looking for
Proven experience in a hotel operational or supervisory role, ideally including night shifts
Current or willing to obtain: Fire Marshal / Fire Controller certification and First Aid at Work (mandatory — we will support the right candidate)
Physically fit and comfortable with manual handling duties as a regular part of the role
Strong working knowledge of fire safety, H&S compliance, and emergency procedures
Confident making independent decisions and managing incidents without escalation support overnight
Proficient in Microsoft Office; experience with hotel systems (Flexkeeping or similar) is beneficial
Excellent written communication for reporting, handovers, and SAEKER documentation
A hands-on, lead-by-example approach — this role requires you to work with the team, not just above it
Benefits:
Employee discount
On-site parking
Transport links
About the role
This is a hands-on, senior overnight role at Crowne Plaza Basingstoke and not a desk job. As Duty Manager (Nights), you'll take full operational control of the hotel during your shift — leading the team, managing room readiness, responding to incidents, and ensuring the property runs safely and to standard from the moment the day team leaves until the morning team arrives.
A critical element of this role is your responsibility as the certified Fire Controller on shift. You'll lead any emergency response, conduct nightly fire walks, and maintain safety compliance throughout the property. You'll also be a qualified First Aider on duty.
This role has a genuine hands-on dimension. You'll work alongside our General Assistants and housekeeping team where operational demand requires — moving linen, supporting room turnarounds, assisting with furniture and equipment, and keeping the property in order throughout the night. Physical fitness and a willingness to roll up your sleeves are essential.
What you'll be doing
Operations & Leadership
Taking full accountability for hotel operations during the night shift
Supervising General Assistants and any overnight housekeeping staff
Conducting nightly audits, inspections, and handover logs
Ensuring room availability is maintained and no room remains out of order beyond required timeframes
Managing payroll costs during your shift and ensuring efficient use of resource
Fire & Safety (Fire Controller)
Leading fire evacuations and drills; serving as the certified Fire Controller on duty
Carrying out nightly fire walks and safety inspections
Ensuring all fire exits, alarm systems, and emergency equipment are compliant and operational
Completing SAEKER compliance tasks including incident logs, safety checks, and inspections
Housekeeping & Facilities Support
Overseeing housekeeping operations and room readiness as a core part of the role
Physically supporting the team when required — moving linen cages, stripping beds, clearing public areas, repositioning furniture
Conducting property walkarounds to identify and log maintenance issues
Liaising with contractors and security providers operating overnight
Ensuring no maintenance issue is merely acknowledged — following through on resolution
Guest Services & Incident Management
Acting as the primary contact for all guest queries, complaints, and emergencies during the night
Taking control of incidents with calm, decisive action and full documentation in SAEKER
Preparing detailed handover notes for the incoming morning management team
What we're looking for
Proven experience in a hotel operational or supervisory role, ideally including night shifts
Current or willing to obtain: Fire Marshal / Fire Controller certification and First Aid at Work (mandatory — we will support the right candidate)
Physically fit and comfortable with manual handling duties as a regular part of the role
Strong working knowledge of fire safety, H&S compliance, and emergency procedures
Confident making independent decisions and managing incidents without escalation support overnight
Proficient in Microsoft Office; experience with hotel systems (Flexkeeping or similar) is beneficial
Excellent written communication for reporting, handovers, and SAEKER documentation
A hands-on, lead-by-example approach — this role requires you to work with the team, not just above it
Benefits:
Employee discount
On-site parking
Transport links