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Scheduler / Coordinator

Job details
Posting date: 29 April 2026
Salary: £117.0 per day
Additional salary information: £117 per day
Hours: Full time
Closing date: 29 May 2026
Location: Cardiff, Cardiff, CF10 5BT
Company: Hays Specialist Recruitment
Job type: Temporary
Job reference: 4792680_1777468936

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Summary

Your new company
A market-leading installation company based in Cardiff.
Your new role
Working as Scheduler / Coordinator, you will be responsible for the following

  • Own the reactive maintenance process end-to-end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA.
  • Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed, and completed on time.
  • Monitor open work orders daily, identifying blockers and escalating SLA breach risks to the Network Operations Manager.
  • Maintain accurate asset, fault, and resolution records to support reporting and audit requirements.
  • Own the reactive maintenance process end-to-end: triage faults, raise and assign work orders in Sitetracker, and track to resolution within SLA.
  • Manage the planned preventive maintenance (PPM) schedule, ensuring field visits are booked, confirmed, and completed on time.
  • Monitor open work orders daily, identifying blockers and escalating SLA breach risks to the Network Operations Manager.
  • Maintain accurate asset, fault, and resolution records to support reporting and audit requirements.

Contractor Coordination

  • Act as the primary day-to-day operational contact for a nationwide field maintenance contractor.
  • Coordinate reactive call-outs and planned visits, aligning engineer dispatch with work order priority and SLA timelines.
  • Track contractor performance against SLA, flagging trends or recurring shortfalls to the Network Operations Manager.

Remote Technical Support

  • Provide first-line remote technical assistance to field engineers across Alfen, Etrel, Tritium, and Wallbox charger hardware.
  • Triage and diagnose faults using back-office CPO platform data before dispatching engineers where avoidable.
  • Escalate unresolved issues with clear documentation of steps taken; build hardware knowledge to improve first-time fix rates.

PCPR 2023 Compliance

  • Maintain accurate downtime logs with correctly identified and evidenced exemption periods in line with regulatory requirements.
  • Keep compliance evidence packs audit-ready and flag assets approaching uptime thresholds to the Network Operations Manager.

Reporting & Data

  • Produce regular reporting on fault volumes, resolution times, and SLA adherence for internal stakeholders.
  • Keep operational data accurate across Sitetracker, Monday.com, and Microsoft 365 platforms.

Key Systems
Field Service & Asset ManagementSitetracker (Salesforce) - work order management, asset records, maintenance schedulingNetwork MonitoringBack-office CPO platform - remote charger monitoring, fault diagnosis, session dataMicrosoft 365Excel, Word, PowerPoint, SharePoint, Teams - data management, reporting, document storage, and internal communication.
What you'll need to succeed
You will have experience in a relevant scheduling, coordinator, despatch or administrative role, or a relevant technical support position.
Essential

  • Strong organisational skills with the ability to manage multiple open tasks and competing priorities.
  • Clear written and verbal communication - comfortable liaising with field engineers and internal stakeholders.
  • Methodical approach to troubleshooting and a high standard of data accuracy and record-keeping.
  • Proficiency in Microsoft 365 (Excel, Word, PowerPoint, SharePoint, Teams).
  • A-Level standard education, equivalent or higher.

Desirable
Experience in network operations, field service management and technical support.

  • Familiarity with Sitetracker, Salesforce FSM, a back-office CPO platform.
  • Experience managing third-party contractors against defined SLAs.
  • Knowledge of PCPR 2023 compliance frameworks.
  • Exposure to Monday.com or equivalent project/task management tooling.

What you'll get in return
This is a temporary role to start ASAP and is expected to last three months initially, with the option to apply for the permanent role (based on performance). The position is full time in Cardiff, hybrid with 3 days (Tuesday, Wednesday & Thursday) based in the office (office in Cardiff City Centre). The daily rate for the role is £117 per day (PAYE), there is an immediate start available for the successful candidate.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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