Quality, Governance and Compliance Officer
| Posting date: | 29 April 2026 |
|---|---|
| Salary: | £29,000.00 to £34,000.00 per year |
| Additional salary information: | £29000.00 - £34000.00 a year |
| Hours: | Full time |
| Closing date: | 13 May 2026 |
| Location: | Thornton Heath, CR7 7JH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1349-26-0003 |
Summary
The Quality, Governance and Compliance Officer is a graduate-level role responsible for supporting the Clinical Lead, Practice Management team and Partners in delivering a robust clinical governance and quality assurance framework across the PMS contract. The role coordinates governance, quality, risk, complaints, audits, policies and regulatory compliance across both sites. Key Responsibilities Coordinate and support all aspects of clinical governance, quality assurance and regulatory compliance across both sites. Maintain and monitor incident, significant event, complaints and patient feedback registers, ensuring timely investigation and closure. Support staff with complaints and incident reporting, investigations and learning outcomes. Coordinate clinical and non-clinical audits, track actions and ensure learning is embedded. Maintain the policy and SOP register, ensuring timely reviews and practice-wide dissemination. Monitor and support compliance with mandatory and statutory training requirements. Support health & safety compliance, risk assessments and inspection readiness. Prepare and present governance reports to partners and deliver actions as identified in Governance meetings. Work flexibly across both Thornton Heath practice sites.