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Appointment Centre Operator
| Posting date: | 29 April 2026 |
|---|---|
| Salary: | £25,272.00 per year |
| Additional salary information: | £25272.00 a year |
| Hours: | Full time |
| Closing date: | 30 April 2026 |
| Location: | Leigh, WN7 1HS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9302-26-0202 |
Summary
The main duties of this role are To work as a multi-functional integrated contact centre team, to provide an efficient and effective one stop service for all enquiries and act as an intermediary between customer and service areas. To receive enquiries by telephone, fax, internet and email to the contact centre, take appropriate action and record as required. To identify improvements to the provision of services to the public. To maintain personal and professional development to meet the changing demands of the job, participating in appropriate training activities when required. Book, change and cancel patient appointments were necessary via a number of communication routes including email, telephone and letter To apply Trust and National policies and procedures in order to achieve internal and external targets and deadlines To be responsible for the quality and redirect enquiries by utilising the knowledge and implementation of the booking methodology and waiting time targets Produce and send all patient correspondence and information relating to booking in accordance with procedures and data quality standards. Deal with the cancellation of clinics and rebooking of patients in accordance with instructions and guidelines To book appointments for patients attending outpatient clinics in accordance with booking rules Liaise with the clinical staff and secretaries regarding outpatient appointments Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved Develop good working relationships with key stakeholders. The post holder is responsible for promoting a positive image of the Trust service to customers, demonstrating a corporate commitment to patient care. Display a professional attitude at all times when dealing with the general public and colleagues alike whilst using effective communication skills to influence the outcome in issues causing concern. Develop effective communication systems to streamline administration processes by liaising directly with clinicians. Directorate managers and secretaries across clinical services.