Senior Service Manager for Planned Care | The Hillingdon Hospitals NHS Foundation Trust
| Posting date: | 29 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £63,665 - £70,887 pa inc |
| Hours: | Full time |
| Closing date: | 29 May 2026 |
| Location: | Rickmansworth, HA6 2RN |
| Company: | The Hillingdon Hospital |
| Job type: | Permanent |
| Job reference: | 7902983/394-SSM-7902983 |
Summary
As Senior Service Manager, you will provide strategic and operational leadership within planned care specialities, working closely with Clinical Leads, Divisional leadership, and corporate teams to deliver safe, efficient and high‑performing services.
You will have a key leadership role in:
• Lead services that will form our redevelopment of Hillingdon Hospital as part of the New Hospital Programme (NHP
• Driving elective recovery and RTT performance, including PTL management
• Embedding GIRFT, Further Faster and outpatient transformation principles
• Leading large multidisciplinary teams through change with clarity and compassion with our Acute Partnership Group.
This role is central to ensuring services are clinically led, financially sustainable, and operationally resilient.
About You
You will be a confident and credible NHS leader with:
• Significant experience at Senior Service Manager / Operational Manager level within Planned Care or acute services
• A strong track record of delivering elective recovery, RTT improvement and service transformation
• Experience working in close partnership with clinicians and influencing at senior level
• Excellent leadership skills, with the ability to engage, motivate and develop teams through change
• Strong analytical, financial and governance capability
Experience of surgical services including Job overview
As Senior Service Manager, you will provide strategic and operational leadership across specialities with Planned Care, working closely with Clinical Leads, Divisional leadership, and corporate teams to deliver safe, efficient and high‑performing services.
You will have a key leadership role in:
• Lead services that will form our redevelopment of Hillingdon Hospital as part of the New Hospital Programme (NHP
• Driving elective recovery and RTT performance, including PTL management
• Embedding GIRFT, Further Faster and outpatient transformation principles
• Leading large multidisciplinary teams through change with clarity and compassion with our Acute Partnership Group.
This role is central to ensuring services are clinically led, financially sustainable, and operationally resilient.
The Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.
The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this – particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,
community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitals
provide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Please note : Once a sufficient number of applications have been received the vacancy may be closed prior to the published closing down date.
Main duties of the job
Why Join Us?
• Lead services that will form our redevelopment of Hillingdon Hospital as part of the New Hospital Programme (NHP)
• Be part of a Trust with a strong reputation for elective recovery and innovation
• Work within a supportive Planned Care leadership team that values collaboration and improvement
• Opportunity to make a visible, lasting impact on patient experience and outcomes
Key Responsibilities
• Provide senior operational leadership across specialities within Planned Care services
• Lead service delivery from strategy to day‑to‑day operations, ensuring performance against RTT, quality, finance and workforce metrics
• Work in partnership with Clinical Leads to redesign pathways, improve productivity and optimise clinical templates
• Lead and support teams through service transformation, including new models of care and digital change
• Oversee PTL governance, escalation, and performance reporting
• Manage service budgets, workforce planning, and risk registers
• Ensure strong governance, patient safety, and regulatory complianc
Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.
Please note that this vacancy may close early due to the amount of applications we receive.
This advert closes on Wednesday 6 May 2026