Administrator - Church Surgery

Posting date:	29 April 2026
Salary:	£26,299.00 per year
Additional salary information:	£26299.00 a year
Hours:	Full time
Closing date:	15 May 2026
Location:	Aberystwyth, SY23 2DX
Company:	NHS Jobs
Job type:	Permanent
Job reference:	M0044-26-0130

Summary

Job description Job title Care Navigator Line manager Office/Reception Manager Accountable to Practice Manager/Operations Manager Hours per week 37.5 Job summary The post-holder is a Care Navigator. To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the team in delivering a professional service to the entitled patient population. Duties can include but are not limited to welcoming patients and also to assist with total triage requirements, whilst supporting the team with patient registration, booking appointments, processing of information (electronic and hard copy) in a timely manner and in accordance with current policies. The post-holder will also provide support to the administration team as required. The post-holder will be an integral part of the general practice team. The post is aligned to Band 3 AFC Mission statement At Church Surgery, we deliver compassionate, patient-centred care to our community. With a skilled, dedicated team, we provide high-quality, accessible care, promote wellbeing, and support patients to manage their health. We value and support our staff, fostering a positive environment where they can thrive. Induction We will provide a full induction programme, and management will support you throughout the process. Learning and development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed. It is an expectation for this post-holder to assess their own learning needs and undertake learning as appropriate. The post-holder will undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences). The post-holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning. Collaborative working All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team. Teamwork is essential in multidisciplinary environments, and the post-holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and to work effectively with others to clearly define values, direction and policies impacting upon care delivery. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. All staff should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed. Managing information All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information. Data should be reviewed and processed using accurate SNOMED codes to ensure easy and accurate information retrieval for monitoring and audit processes. Service delivery Staff will be given detailed information during the induction process regarding policy and procedure. The post-holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to. Security The security of the organisation is the responsibility of all personnel. The post-holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared. Professional conduct, uniforms and appearance All staff are required to dress appropriately for their role and in accordance with the organisations Uniforms, Dress and Appearance Policy. All staff members are to ensure that their conduct is commensurate with line management expectations and practice protocol. Leave All personnel are entitled to take leave. Line managers are to ensure all their staff are afforded the opportunity to take a minimum of 25 days leave each year pro rata and should be encouraged to take all their leave entitlement. Public holidays will be calculated on a pro-rated basis dependent on the number of hours worked. Primary key responsibilities The following are the core responsibilities of a Care Navigator in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition b. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately c. Process personal, telephone and e-requests for appointments d. Action incoming emails and correspondence as necessary e. Accurately detail information on patients records within the clinical system Assist with total triage administration g. Maintain and monitor the practice appointment system h. Initiate contact with and respond to requests from patients, team members and external agencies i. Scan documentation as required j. Data entry of new and temporary registrations and relevant patient information as required k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team l. Manage all queries as necessary in an efficient manner m. Conduct system searches as requested n. Support all clinical staff with general administrative tasks as requested o. Undertake a broad spectrum of administrative duties commensurate with the role p. Be an integral part of the general practice team q. Act as a chaperone as required r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children s. Support in the delivery of enhanced services and other service requirements t. Undertake all mandatory training and induction programmes u. Contribute to and embrace the spectrum of clinical governance v. Maintain a clean, tidy, effective working area at all times w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed Wider responsibilities In addition to the primary responsibilities, the Care Navigator has the following wider responsibilities: a. Support administrative staff, providing cover during staff absences b. Scan patient related documentation and attach scanned documents to patients healthcare records c. Participate in local initiatives to enhance service delivery and patient care d. To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently e. Support and participate in shared learning