Booking Clerk, Band 3- Womens and Childrens
| Posting date: | 29 April 2026 |
|---|---|
| Salary: | £25,760.00 to £27,476.00 per year |
| Additional salary information: | £25760.00 - £27476.00 a year |
| Hours: | Full time |
| Closing date: | 06 May 2026 |
| Location: | Gloucestershire, GL1 3NN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9318-26-0387 |
Summary
Booking appointments and antenatal reception cover. Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively Receive queries, both in person and on the telephone and manage appropriately Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion. To maintain accurate records on paper and IT systems and to assist and support midwives with data input into electronic patient records as necessary Responsible for the orderly storage of all notes during the term of each pregnancy Provide the first point of contact for women reporting to the antenatal clinic at the reception desk and dealing with telephone enquiries from patients and health care professions in order to contribute to the smooth running of the department. To be able to communicate effectively with the multidisciplinary team, patients and the general public ensuring visitors are greeted appropriately and given relevant information Ensure all outcomes are entered on to the Trust Patient Management Software on a daily basis On a monthly basis check overdue pregnancies to ensure information regarding outcomes has been recorded and pregnancies are cancelled where necessary Act in a capacity of administrator to the Antenatal Software Systems, setting up and amending all clinics as required. Creating and amending of system generated letters for appointments Prepare pathology forms for all new referrals ready for initial appointment Communicate effectively with GPs, patients and relatives maintaining confidentiality at all times. This may include negotiating appointments and giving basic advice following the appropriate protocol for patient / relatives who may need access to interpreter Act as a failsafe point of contact for women who do not hear back within 5 working days to make their first booking appointment To maintain accurate records on paper and IT systems and to assist and support midwives with data input into electronic patient records as necessary To receive and make available results forms for Midwives and Doctors ensuring that health record files are correctly maintained To comply with and have a working knowledge of the Trust and Department policies and procedures, for example Health & Safety at Work Act (1974), Manual Handling, Data Protection Acts and Patient Confidentiality at all times Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure. Provide all general and ad hoc administration and clerical support to the W&C Ward Clerk Manager or Lead Midwife, Antenatal Clinics, to enable efficient and safe delivery of clinical care, as appropriate to the role.