Radiotherapy Patient Pathway Coordinator
| Posting date: | 29 April 2026 |
|---|---|
| Salary: | £27,106.00 to £28,850.00 per year |
| Additional salary information: | £27106.00 - £28850.00 a year |
| Hours: | Full time |
| Closing date: | 13 May 2026 |
| Location: | Redhill, RH1 5RH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9384-26-0358 |
Summary
Ensure that patients are registered onto the radiotherapy data system, and appointments are booked in accordance with the national and departmental waiting times. Make outpatient appointments, and clinic preparation for patients referred to the radiotherapy department. Generate patient appointment letters, liaising with the hospital transport providers to ensure patients are provided with an efficient service.Ensure that patient referrals are dealt with in a timely manner, andappointments booked in accordance with the relevant pathways, as well as national and departmental waiting times.Entering referral information for each patient they book onto the Radiotherapy departmental database in a timely and accurate manner, thus allowing this information to be used to monitor and collect data to produce monthly statistical analysis for the Radiotherapy Services Manager, Finance Department, or ad hoc reports as required. To plan and organise straightforward tasks, activities or programmes, some of which will be on-going e.g. the post holder will be required, for example to provide lists of patients requiring transport to ambulance services and to liaise with medical secretaries to ensure all clinical information required for scanning is in place, and prioritise the booking of radiotherapy appointments once referrals have been received.Priorities own workload and supervises the day to day work of theReceptionist and Radiotherapy Administration Assistants to ensure all core and extended work tasks are adequately covered to meet the needs of the department. To make judgements. This may be evidenced by the post holder interpreting referral information and liaising with the appropriate Radiotherapy Section Manager when co-ordinating an urgent referral booking, or when collecting and collating patient records for treatment preparation.Demonstrate an understanding of a range of routine work procedures which will require training or relevant experience, e.g. the post holder will be required to use the patient administration system (APAS) and ARIA(Radiotherapy-specific bookings system) in order to book patientappointments, use the NHS Spine for patient demographics. Work closely with the wider multi professional team to ensure the service runs smoothly, this may include collating information for the medical team, clinic, planning meeting or patient appointments or taking meeting minutes.Liaise with departments outside of radiotherapy to arrange appointments, gathering the required information and liaising with medical staff, secretaries, medical physics, CNSs, and radiotherapy clinical team to ensure patients are dealt with efficiently and smoothly. Generating specific patient information; liaising with the patients, carers and clinical teams to ensure patients are provided with an efficient service.To provide non-clinical advice and guidance to patients and relatives face-to face, or via the telephone whilst booking treatment appointments and hospital transport or working on the reception desk.Be responsible for providing and receiving routine information which requires tact or persuasive skills where there are barriers to understanding, e.g. liaising with members of the wider radiotherapy team regarding booking patients effectively and efficiently; daily telephone contact and face-to-face contact with cancer patients and their families in respect of scheduling a series of appointments, which requires the post holder to be receptive to the patients concerns, liaising with outside trusts to retrieve previous treatment details.Clinic and planning meeting preparation for patients referred within your field of responsibility; collection and collation of patient data from outlying trusts.Assist in the national data collection for these patients; this may be during clinic time or any other part of the patient pathway, or computer based.Undertake patient-facing tasks including meeting and greeting when required and acting as a chaperone for colleague if this service is requested by a patient.Observe personal duty of care in relation to equipment and resources used in the course of their work.Develop robust and effective communications between you and patients/other staff.Have sufficient IT skills to manage the monitoring of activity and data within your areas of responsibility within the department and externally. Review completed treatment activity details in a timely, organised and precise manner for patients within their area of responsibility. Communicate with the Finance Department on issues relating to these patients, and communicate with other appropriate agencies to resolve problems, should they arise.To undertake surveys or audits, as necessary, within their own workenvironments, e.g., to test effectiveness of new procedures and completesurveys, e.g., staff surveys.To work within the scope and practise outlined by approved procedures,policies, work instructions, standard operating procedures (SOPs), goodpractice, established precedents and understand what results or standards are to be achieved.