Support Systems Administrator
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | £28,392.00 to £31,157.00 per year |
| Additional salary information: | £28392.00 - £31157.00 a year |
| Hours: | Full time |
| Closing date: | 17 May 2026 |
| Location: | Bedford, MK402RT |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9363-26-0453 |
Summary
Administrative To provide reception and switchboard duties, including answering the telephone, taking messages, transferring calls & dealing with clients who may drop in to visit the clinicians To take and relay clear messages. This includes handling queries from other professionals and obtaining information to enable these to be dealt with as effectively and speedily as possible To ensure all administrative systems are managed electronically where possible To provide a comprehensive administrative service To maintain office systems and ensure information relating to service users is accessible to relevant staff and to ensure confidentiality at all times To book interpreters and translators for clients appointments and monitor confirmation of bookings and action as appropriate To ensure there is an adequate supply of all office items including stationery supplies, information leaflets, available for colleagues and service users To undertake general office duties including: photocopying, collating & binding of documents, laminating etc. as required To ensure regular maintenance of non-clinical equipment within the team, ensuring that equipment is reported for repair as necessary & that the office is kept clean and tidy at all times Electronic Case Management To use the electronic case management system to input data accurately and in a timely manner To ensure efficient input and recording of case management data To ensure that data and recording requirements are fulfilled and that information is shared and disseminated in a professional and timely manner To undertake the in-putting of activity data on to the appropriate database General In carrying out the above duties the post holder will: Work in accordance with the appropriate ELFT policy and procedure at all Work flexibly across operational sites as required Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision Seek to improve personal performance, contribution, knowledge & skillParticipate in appraisal, training & supervision processes Keep up-to-date with developments in services, legislation & practice relevant to the relevant client group Contribute to maintaining safe systems of work & a safe environment To participate in activity monitoring & basic audit as required To liaise with Estates & Facilities regarding facilities used by the service To report to line manager any issues that are of concern relating to health & safety of the building To arrange appointments & bookings for the service To communicate effectively with a wide range of people from different backgrounds, dealing sensitively & tactfully with clients & their parents/careers in person, or on the telephone To deal sensitively with service users or their careers/relatives who may be distressed. To exercise judgment when dealing with inquiries & resolve patient problems by providing information & advice regarding appointments or the service as appropriate, or by passing on to the appropriate team member To use information technology for a range of purposes To have excellent verbal, written & communication skills To induct new staff to appropriate administration systems To have the ability to remain calm & sensitive in difficult & stressful situations Ensure individual readiness, and participate in team readiness, for meeting all applicable CQC quality standards Undertake other duties appropriate to the level of the post