ICT Engineer
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | £37,749.00 to £45,353.00 per year |
| Additional salary information: | £37749.00 - £45353.00 a year |
| Hours: | Full time |
| Closing date: | 12 May 2026 |
| Location: | London, E14 4PU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | K9919-26-0130 |
Summary
Communication & Key Working RelationshipsInternal Other local engineers at all levels Colleagues in the ICT Department Customers within UKHSA at all levels External Relevant suppliers of hardware, software and services Maintenance organisations External customers as appropriate and as directed by line manager The above is only an outline of the tasks, responsibilities and outcomes required of these roles. You will carry out any other duties as may reasonably be required. The job descriptions and person specifications may be reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria Educated to degree level in computer science, a relevant IT apprenticeship or equivalent level of experience of working in a first- or second-line technical support role, supporting end user device hardware and software both face to face and remotely Experience of infrastructure support such as network or server management Experience/knowledge Microsoft operating systems and associated infrastructure Experience/knowledge Microsoft application software, including Office 365 Experience in troubleshooting and supporting specialist systems Experience of Asset and Configuration Management Previous experience within an ITIL environment and using ITIL tools, such as Service Now Clear communicator, able to use a range of methods, whilst ensuring communication has a clear purpose taking into accounts peoples individual needs. Evidence of excellent customer service skills and a commitment to improving services and performance for end users. Skills for nurturing key relationships and maintaining personal networks Ability to analyse and interpret information, remain alert to emerging issues, and recommend appropriate course of action. Problem solving skills and ability to respond to sudden unexpected demands Ability to work on own initiative and organise own workload without supervision working to tight and often changing timescales Selection Process Details - Competency based This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and/or skills and abilities outlined in the essential criteria. Stage 1: Application & Sift You will be required to complete an application form. You will be assessed on the listed 13 essential criteria, and this will be in the form of a: Application form (Employer/ Activity history section on the application) 1500 word supporting statement. This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. You will receive a joint score for your application form and statement. The application form is the kind of information you would put into your CV please note you will not be able to upload your CV. Please complete the application form in as much detail as possible. Please do not email us your CV. Healthjobs UK has a word limit of 1500 so your supporting statement can beno more than 1500 words. Longlisting: In the event of a large number of applications we will longlist into 3 piles of: Meets all essential criteria Meets some essential criteria Meets no essential criteria Piles Meets all essential criteria and Meets some essential criteria will proceed to shortlisting. Feedback will not be provided at this stage. Shortlisting: In the event of a large number of applications, we may conduct an initial sift on the following Essential Criteria: Educated to degree level in computer science, a relevant IT apprenticeship or equivalent level of experience of working in a first- or second-line technical support role, supporting end user device hardware and software both face to face and remotely. Experience/knowledge in Microsoft operating systems and associated infrastructure. Evidence of excellent customer service skills and a commitment to improving services and performance for end users. If you are successful at this stage, you will progress to interview. Feedback will not be provided at this stage. Stage 2: Interview - Competency Based You will be invited to a single face to face interview at our Core HQ, 5th Floor, 10 South Colonnade, London E14 4PU. In exceptional circumstances, we may be able to offer a remote interview. Interviews dates to be confirmed. Knowledge, experience, skills & abilities will be tested at interview. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Additional Information Eligibility Criteria Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants). Location This role is being offered as office based at our Core HQ in London/Canary Wharf, 10 South Colonnade, London E14 4PU. Please note, the successful candidates will be based at London/Canary Wharf however, due to the nature of the role, travel to other UKHSA sites will be required. Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from colocation with other government departments such as the Department for Health and Social Care (DHSC). Please note hybrid working is not available for this role. Salary Information Grade: Civil Service Higher Executive Officer (HEO) HEO Inner: £37,749 - £45,353 Per annum, pro rata If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms. Security Clearance Level Requirement Successful candidates must pass a basic disclosure and barring security check before they can be appointed. Successful candidates must also meet the security requirements before they can beappointed. The level of security needed is Baseline Personnel Security Standard.