Participation and Access to Records Worker (SAR)
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | £15.56 per hour |
| Hours: | Full time |
| Closing date: | 28 May 2026 |
| Location: | Swindon, Wiltshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Nations Recruitment |
| Job type: | Contract |
| Job reference: |
Summary
Job Category : Social Care Non-Qualified
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG,
Swindon Borough Council
Hours Per Week :37.00
Start Date : Immediate Start
Salary: £15.56
Job Purpose:
To provide support to adults who have received a service from Childrens Social Care and/or are Care Experienced requesting their social care files in a timely manner.
To provide ongoing support to those who have requested their files and help to manage their wellbeing throughout the process.
To develop processes that support adults when requesting their files, including working with the relevant professionals to ensure the process is dealt with sensitively and supportively.
To work closely with the Information Governance Team to look at gaining third party consent and take a generous approach to redaction to ensure those requesting their files are able to receive as much information as possible.
To support the work of the Participation Team in achieving our innovative Participation Agenda.
To develop a scheme of lived Voice Ambassadors across children�s services to ensure the voices of our children, young people and families are heard and influence service design and delivery and decision making at all levels.
To ensure compliance with Freedom of Information Act and Data Protection Act requests primarily across the Adults & Children Services areas.
To log, coordinate and process requests for information under the DP and FOI Acts within statutory timescales.
To advise staff and promote high standards of professional competence around Freedom of Information and Data Protection across the Council.
Key Accountabilities:
To act as initial contact for those who may approach Children Services requesting their files, and work with them to understand what they would like to find out/achieve through the process and support those aims.
To remain the main point of contact for adult requesting their files, and act as a support for them throughout the process.
To liaise with the appropriate teams to support care leavers aged 18-25 when they request their files i.e. to gain relevant contextual information where possible/appropriate.
To develop a supportive process for adult accessing their records; ensuring they have the right emotional support and information, including; looking at each request on a case-by-case basis and offering bespoke support to that adult based on the level of support they want/need and what they are aiming to find out.
To lead on development of staff training to promote awareness of the work to support adults requesting their files and understanding and compliance of data protection and freedom of information legislation in relation to this.
To develop a scheme of Voice Ambassadors across children�s services to ensure the voices of our children, young people and families are heard and influence service design and delivery and decision making at all levels.
To supervise Voice Ambassadors, this will include:
Working with relevant teams to identify and recruit ambassadors;
Supporting ongoing CPD opportunities for our ambassadors;
Providing regular, ongoing supervision for our ambassadors; encouraging their strengths and identifying areas for improvement, particularly where further support/training would be beneficial;
Being on hand to provide day-to-day support when ambassadors are working;
Addressing any safeguarding issues and working with appropriate professionals to do so.
Decision-making:
Work with Corporate Policies, Children Services policy and procedures and team procedures.
Ability to prioritise own workload, responding to conflicting pressures, with guidance from line manager.
Across all aspects of the position, to make an informed decision based on current legislation.
Regularly make decisions in day-to-day operational situations in response to sudden changes in situations and circumstances associated with working with vulnerable children, young people and adults.
Analysis of complex situations to make informed decisions with regard for appropriate policies and procedures such as regarding safeguarding matters and matching advocates to family members they will support. The Participation and Access to Records Worker (SAR) will receive guidance on decisions relating to their work through supervision.
Support vulnerable children, young people and adults in high stress situations, problem-solving to find appropriate solutions.
Creativity and innovation
Find innovative solutions to issues, driving forward projects to increase the participation and engagement of our children, young people and families. For example, ensuring both the our access to records process and Voice Ambassadors are well known by marketing and networking with appropriate stakeholders.
Creative approaches to engaging vulnerable children and young people, adults and families.
Working with partners both internally and externally to ensure projects are successful.
Creative approaches to gaining the voice of children, young people, adults and families to ensure they are enabled to shape service design and delivery.
Approach difficult situations in a solutions-focused and creative manner appropriate to working with vulnerable children, young people and adults.
Location: Civic Campus, Euclid Street, Swindon, SN1 2JG,
Swindon Borough Council
Hours Per Week :37.00
Start Date : Immediate Start
Salary: £15.56
Job Purpose:
To provide support to adults who have received a service from Childrens Social Care and/or are Care Experienced requesting their social care files in a timely manner.
To provide ongoing support to those who have requested their files and help to manage their wellbeing throughout the process.
To develop processes that support adults when requesting their files, including working with the relevant professionals to ensure the process is dealt with sensitively and supportively.
To work closely with the Information Governance Team to look at gaining third party consent and take a generous approach to redaction to ensure those requesting their files are able to receive as much information as possible.
To support the work of the Participation Team in achieving our innovative Participation Agenda.
To develop a scheme of lived Voice Ambassadors across children�s services to ensure the voices of our children, young people and families are heard and influence service design and delivery and decision making at all levels.
To ensure compliance with Freedom of Information Act and Data Protection Act requests primarily across the Adults & Children Services areas.
To log, coordinate and process requests for information under the DP and FOI Acts within statutory timescales.
To advise staff and promote high standards of professional competence around Freedom of Information and Data Protection across the Council.
Key Accountabilities:
To act as initial contact for those who may approach Children Services requesting their files, and work with them to understand what they would like to find out/achieve through the process and support those aims.
To remain the main point of contact for adult requesting their files, and act as a support for them throughout the process.
To liaise with the appropriate teams to support care leavers aged 18-25 when they request their files i.e. to gain relevant contextual information where possible/appropriate.
To develop a supportive process for adult accessing their records; ensuring they have the right emotional support and information, including; looking at each request on a case-by-case basis and offering bespoke support to that adult based on the level of support they want/need and what they are aiming to find out.
To lead on development of staff training to promote awareness of the work to support adults requesting their files and understanding and compliance of data protection and freedom of information legislation in relation to this.
To develop a scheme of Voice Ambassadors across children�s services to ensure the voices of our children, young people and families are heard and influence service design and delivery and decision making at all levels.
To supervise Voice Ambassadors, this will include:
Working with relevant teams to identify and recruit ambassadors;
Supporting ongoing CPD opportunities for our ambassadors;
Providing regular, ongoing supervision for our ambassadors; encouraging their strengths and identifying areas for improvement, particularly where further support/training would be beneficial;
Being on hand to provide day-to-day support when ambassadors are working;
Addressing any safeguarding issues and working with appropriate professionals to do so.
Decision-making:
Work with Corporate Policies, Children Services policy and procedures and team procedures.
Ability to prioritise own workload, responding to conflicting pressures, with guidance from line manager.
Across all aspects of the position, to make an informed decision based on current legislation.
Regularly make decisions in day-to-day operational situations in response to sudden changes in situations and circumstances associated with working with vulnerable children, young people and adults.
Analysis of complex situations to make informed decisions with regard for appropriate policies and procedures such as regarding safeguarding matters and matching advocates to family members they will support. The Participation and Access to Records Worker (SAR) will receive guidance on decisions relating to their work through supervision.
Support vulnerable children, young people and adults in high stress situations, problem-solving to find appropriate solutions.
Creativity and innovation
Find innovative solutions to issues, driving forward projects to increase the participation and engagement of our children, young people and families. For example, ensuring both the our access to records process and Voice Ambassadors are well known by marketing and networking with appropriate stakeholders.
Creative approaches to engaging vulnerable children and young people, adults and families.
Working with partners both internally and externally to ensure projects are successful.
Creative approaches to gaining the voice of children, young people, adults and families to ensure they are enabled to shape service design and delivery.
Approach difficult situations in a solutions-focused and creative manner appropriate to working with vulnerable children, young people and adults.