Trauma and Orthopaedic Clerical Assistant & Outpatient Reception
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | £25,272.00 per year |
| Additional salary information: | £25272.00 a year |
| Hours: | Full time |
| Closing date: | 10 May 2026 |
| Location: | Cheltenham, GL53 7AN |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9318-26-0382 |
Summary
Preparation of patient medical notes for clinic attendances including, tracking and tracing of patient notes for all attendances. Provide efficient and courteous reception to all patients. Check all demographics and update Trakcare in accordance with Trust policy, taking responsibility for patient confidentiality at all times. Inform patients of any delays affecting the smooth running of clinics, direct them to correct waiting area, or to other departments if pre appointment tests are required e.g x-ray. Making appropriate follow ups, sending letters, or ensure patient has been correctly added to the follow up pending list. Ensure all outcomes are departed. Book support service e.g transport, interpreter for appointment. Deal with telephone calls professionally and timely. Assist supervisor with on the job training for new staff Complete all training in accordance with trust policy. Good working knowledge of trust cancellation/DNA policy. Maintain a smart, professional appearance at all times. Keep working area tidy and be familiar with the trust infection control policy. Any other duties as required commensurate with the grade.