Retail Operations Assistant
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | £26,438.07 to £27,520.71 per year |
| Additional salary information: | Plus 30% weekend enhancements |
| Hours: | Full time |
| Closing date: | 28 May 2026 |
| Location: | St Catherine's Hospice, Queensway, Crawley, RH10 1EG |
| Remote working: | On-site only |
| Company: | St Catherine's Hospice |
| Job type: | Permanent |
| Job reference: | VA242 |
Summary
£26,438.07 - £27,520.71 for 40 hours per week, (depending on experience), plus weekend enhancements of 30%
Interview will be arranged on an ad-hoc basis, as and when we receive applications, therefore this role may close at any time
About Us:
St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.
This role is based at St Catherine's Hospice Crawley Superstore, Queensway, Crawley, RH10 1EG.
The Role:
This post is offered on a permanent basis either full time or part time, working 40 hours or 24 hours hours per week across Monday - Sunday.
The base location is Crawley, but there may be a requirement to travel across the 14 shop locations throughout Surrey and Sussex, therefore a Full UK Driving Licence or the ability to access public transport to travel across our trading locations is required.
About You:
We have an exciting opportunity to join our Trading Team. We are seeking enthusiastic Retail Operation Assistants to deliver excellent customer service.
Supported by our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops, including compliance with statutory regulations relating to health & safety, hygiene, trading standards, and security of the retail premises.
This hands-on role requires a commitment to high standards and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided.
Retail Operations Assistants will:
Ensure all procedures are followed in accordance with instructions issued by the Shop Manager
Fully support the commercial activities within the shop to deliver sales and profits above budget
Oversee the day-to-day operation of the shop, which will include supervision of the volunteers, pricing of stock and record keeping
Will ensure all goods offered for sale conform to health and safety and trading standards requirements and reflect the interests of St Catherine's Hospice
Employees at St Catherine’s Hospice can enjoy a variety of benefits including:
Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days.
Plus we offer a day off for volunteering & moving house.
Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
Life Assurance Scheme, Counselling Offering, and a range of discounts.
Enhanced maternity and adoption pay.
How to Apply:
If you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: a future where everyone approaching death and those who love and care for them can access compassionate, specialist palliative and end of live care. If that sounds like something you’d find fulfilling, please apply today directly on our website.
We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 2 Employer, committed to creating an inclusive, supportive workplace.
Terms & Conditions:
This role is subject to a Basic DBS check. By applying you are confirming you have read the Enhanced Check Privacy Policy for applicants https://www.gov.uk/government/publications/dbs-privacy-policies and understand how DBS will process my personal data and the options available to me for submitting an application.
Please ensure you have read our employee and recruitment privacy statement prior to applying for this role.
Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment.
Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.
If you require any additional information or would like to discuss this role further, please email jobs@stch.org.uk or give us a call on 01293 447353.
Interview will be arranged on an ad-hoc basis, as and when we receive applications, therefore this role may close at any time
About Us:
St Catherine’s Hospice is a respected local charity providing specialist hospice care alongside statutory service partners (GPs, District nursing etc) across West Sussex and East Surrey.
We provide care in communities across Surrey and Sussex which are richly diverse and we want to reflect that in everything we do. We celebrate and support difference and welcome applications from all backgrounds. If you believe in the importance of what we do, share our values and want to be a part of an outstanding team building something important, we’d love to hear from you.
This role is based at St Catherine's Hospice Crawley Superstore, Queensway, Crawley, RH10 1EG.
The Role:
This post is offered on a permanent basis either full time or part time, working 40 hours or 24 hours hours per week across Monday - Sunday.
The base location is Crawley, but there may be a requirement to travel across the 14 shop locations throughout Surrey and Sussex, therefore a Full UK Driving Licence or the ability to access public transport to travel across our trading locations is required.
About You:
We have an exciting opportunity to join our Trading Team. We are seeking enthusiastic Retail Operation Assistants to deliver excellent customer service.
Supported by our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops, including compliance with statutory regulations relating to health & safety, hygiene, trading standards, and security of the retail premises.
This hands-on role requires a commitment to high standards and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided.
Retail Operations Assistants will:
Ensure all procedures are followed in accordance with instructions issued by the Shop Manager
Fully support the commercial activities within the shop to deliver sales and profits above budget
Oversee the day-to-day operation of the shop, which will include supervision of the volunteers, pricing of stock and record keeping
Will ensure all goods offered for sale conform to health and safety and trading standards requirements and reflect the interests of St Catherine's Hospice
Employees at St Catherine’s Hospice can enjoy a variety of benefits including:
Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days.
Plus we offer a day off for volunteering & moving house.
Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
Life Assurance Scheme, Counselling Offering, and a range of discounts.
Enhanced maternity and adoption pay.
How to Apply:
If you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: a future where everyone approaching death and those who love and care for them can access compassionate, specialist palliative and end of live care. If that sounds like something you’d find fulfilling, please apply today directly on our website.
We want our recruitment process to be accessible to everyone and we are proud to be a Disability Confident Level 2 Employer, committed to creating an inclusive, supportive workplace.
Terms & Conditions:
This role is subject to a Basic DBS check. By applying you are confirming you have read the Enhanced Check Privacy Policy for applicants https://www.gov.uk/government/publications/dbs-privacy-policies and understand how DBS will process my personal data and the options available to me for submitting an application.
Please ensure you have read our employee and recruitment privacy statement prior to applying for this role.
Please note a requirement of all roles at St Catherine’s is to complete mandatory E-learning training and remain compliant with this throughout your employment.
Must be authorised to work in the United Kingdom, please note we are unable to offer visa sponsorships.
If you require any additional information or would like to discuss this role further, please email jobs@stch.org.uk or give us a call on 01293 447353.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.