Supporter Care Assistant (12 months fixed-term contract)
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28,646 per annum inclusive of London weighting plus benefits |
| Hours: | Full time |
| Closing date: | 28 May 2026 |
| Location: | London, EC3R 8AD |
| Company: | Pancreatic Cancer UK |
| Job type: | Contract |
| Job reference: | 151 |
Summary
Job Advert
The role
We’re looking for a Supporter Care Assistant to join our friendly and dedicated Supporter Care team. This is a brilliant
opportunity if you’re someone who loves helping people and takes pride in delivering warm, professional support, this is a
fantastic way to make a real difference.
In this role you will:
* Be the first point of contact for supporter enquiries, delivering timely responses by phone and email.
* Process donations accurately and promptly – ensuring supporters feel valued and appreciated – while maintaining up‑to‑date
supporter records.
* Support excellent supporter journeys that strengthen relationships and help develop the connection between our supporters and
the work of the charity.
About You
You’ll bring:
* Experience in customer‑facing or supporter‑focused roles, with the confidence to handle enquiries warmly and professionally.
* Excellent written and verbal communication skills, able to adapt your tone to suit different supporters and situations.
* An organised and collaborative approach, comfortable managing multiple tasks while working effectively with colleagues across
teams.
* A positive, solutions‑focused team player, committed to delivering great supporter experiences and maintaining accurate,
high‑quality data.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference for people affected by pancreatic cancer.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an
impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside
the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your
contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold
onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because
people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
* Courage
* Compassion
* Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and
audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and
supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by
creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through
our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want
to hear from and engage with people whose experience of dealing with this disease may be very different depending on their
individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents
our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in
areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make
sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a
high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same
support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you
work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role
where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the
role.
How to apply
* You can download the Job Description and Person Specification for full details of the role. If you have any questions about
this role that we’ve not answered, please get in touch with Alex Foott at alex.foott@pancreaticcancer.org.uk.
* To apply, please complete the online application form, setting out why you are interested in the role and how you meet the
person specification criteria. This information will be used to select candidates for interviews.
* You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
* Please note that interviews will be held in our office on the 12th and 13th May 2026.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to
support this recruitment.
The role
We’re looking for a Supporter Care Assistant to join our friendly and dedicated Supporter Care team. This is a brilliant
opportunity if you’re someone who loves helping people and takes pride in delivering warm, professional support, this is a
fantastic way to make a real difference.
In this role you will:
* Be the first point of contact for supporter enquiries, delivering timely responses by phone and email.
* Process donations accurately and promptly – ensuring supporters feel valued and appreciated – while maintaining up‑to‑date
supporter records.
* Support excellent supporter journeys that strengthen relationships and help develop the connection between our supporters and
the work of the charity.
About You
You’ll bring:
* Experience in customer‑facing or supporter‑focused roles, with the confidence to handle enquiries warmly and professionally.
* Excellent written and verbal communication skills, able to adapt your tone to suit different supporters and situations.
* An organised and collaborative approach, comfortable managing multiple tasks while working effectively with colleagues across
teams.
* A positive, solutions‑focused team player, committed to delivering great supporter experiences and maintaining accurate,
high‑quality data.
If this sounds like you – we’d love to hear from you!
About working for us
This is a fast-paced organisation that is committed to making a difference for people affected by pancreatic cancer.
Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an
impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside
the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your
contribution is valued and matters.
About us
We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.
Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold
onto. They need more. So we do more.
We bring more break throughs through research, more change through campaigning and more support through our expert nurses.
We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because
people feel forgotten.
Because people with pancreatic cancer need more than hope.
Underpinning this vision are our three values:
* Courage
* Compassion
* Community
We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.
At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and
audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and
supported. We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by
creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through
our policies and practices.
We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want
to hear from and engage with people whose experience of dealing with this disease may be very different depending on their
individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents
our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in
areas that appear underrepresented within the charity sector.
Safeguarding
PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make
sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a
high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same
support in order to ensure that they are working within our ethos and standards.
Hybrid-working:
Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you
work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role
where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the
role.
How to apply
* You can download the Job Description and Person Specification for full details of the role. If you have any questions about
this role that we’ve not answered, please get in touch with Alex Foott at alex.foott@pancreaticcancer.org.uk.
* To apply, please complete the online application form, setting out why you are interested in the role and how you meet the
person specification criteria. This information will be used to select candidates for interviews.
* You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
* Please note that interviews will be held in our office on the 12th and 13th May 2026.
No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to
support this recruitment.