Senior Systems & Application Support Analyst
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | £46,087.00 to £51,208.00 per year |
| Hours: | Full time |
| Closing date: | 10 May 2026 |
| Location: | B37 7YD |
| Company: | Platform Housing Group |
| Job type: | Permanent |
| Job reference: | 0622 |
Summary
Senior Systems Analyst£46,087 - £51,208 depending on experienceHome based with occasional travel to Midlands offices as requiredAre you an experienced Systems Analyst with strong technical application management / application support experience, ideally within the housing sector, and looking for a role where you can make a real impact?
We're looking for a Senior Systems Analyst to be the key technical expert within our Application Support team, responsible for delivering high-quality support for business-critical application environments, upgrade, patch management and integration support; acting as a subject matter expert (SME) for supported solutions.
As our Senior Systems Analyst you will:
-Act as a technical lead and escalation point for solutions supported, ensuring the reliability, security, and performance of applications, leading on troubleshooting, incident resolution, and continuous service improvement.
-Provide guidance and mentoring to Application Support Analysts, Apprentices and colleagues, sharing technical expertise and promoting knowledge transfer
-Deliver advanced technical support for business applications, ensuring timely and effective resolution of incidents and service requests.
-Lead on troubleshooting complex issues, performing root cause analysis and implementing sustainable solutions.
-Communicate effectively with the Applications Support Manager (ASM), Service Desk, infrastructure, and delivery teams to resolve issues and deliver improvements.
-Liaise with vendors and third-party suppliers for technical support and issue resolution, escalating to the ASM as required.
-Identify, recommend, and implement improvements to support processes, tools, and user experience.
-Work to ITIL‑aligned processes and champion a culture of continuous service improvement
-Support out‑of‑hours maintenance where required (planned and occasional)
What are we looking for from you?
-Experience in a similar role within housing; supporting enterprise applications, Housing Management Systems and associated applications
-Familiarity with SQL, data queries, Progress, API integrations and/or ETL tools
-Strong problem‑solving skills, especially in incident management and service restoration
-Experience working with business applications in a production environment
-Ability to investigate issues across applications, integrations, and data
-Understanding of change control processes (e.g. Change Advisory Board participation)
-Confident communicator who can work with technical teams, business users, and suppliers
-Good understanding of ITIL practices (incident, request, escalation)
-Comfortable working independently and managing competing priorities
Desirable experience:
-Experience in SharePoint, Flow, Teams, SQL Server, Azure, Dynamics 365 (CE or F&O), Power Platform, App Services, Storage, Integration
-Knowledge of Relational Database Concepts, System Development Lifecycle (SDLC), Basic SQL Server Administration, and ERP systems
-Experience supporting application upgrades, DR testing, or early life support
-Familiarity with service improvement initiatives and SLA‑driven environments
-ITIL v4 Foundation (or working towards)
While this role offers the flexibility of being home-based, occasional travel to Group offices and other locations, including Birmingham Business Park Solihull and Central Park, Worcester, is required.
Ready to apply?
If you're looking for a role where your expertise will be valued, your ideas welcomed, and where you can help shape the future of procurement in a supportive and forward-thinking team, then we'd love to hear from you. Click Apply Now to complete an online application and upload your Current CV.
For more details about this position, please refer to the attached job description. If you'd like further information about the role, please email us at recruitment@platformhg.com
Closing date for applications is 10th May 2026 with MS Teams interviews being scheduled for 20th May 2026.
We encourage early applications, as we may close the advert ahead of the advertised closing date if we receive a high volume of interest.
Recruitment agency support is not required at this time and any speculative CVs received will be treated as direct candidates.
We're looking for a Senior Systems Analyst to be the key technical expert within our Application Support team, responsible for delivering high-quality support for business-critical application environments, upgrade, patch management and integration support; acting as a subject matter expert (SME) for supported solutions.
As our Senior Systems Analyst you will:
-Act as a technical lead and escalation point for solutions supported, ensuring the reliability, security, and performance of applications, leading on troubleshooting, incident resolution, and continuous service improvement.
-Provide guidance and mentoring to Application Support Analysts, Apprentices and colleagues, sharing technical expertise and promoting knowledge transfer
-Deliver advanced technical support for business applications, ensuring timely and effective resolution of incidents and service requests.
-Lead on troubleshooting complex issues, performing root cause analysis and implementing sustainable solutions.
-Communicate effectively with the Applications Support Manager (ASM), Service Desk, infrastructure, and delivery teams to resolve issues and deliver improvements.
-Liaise with vendors and third-party suppliers for technical support and issue resolution, escalating to the ASM as required.
-Identify, recommend, and implement improvements to support processes, tools, and user experience.
-Work to ITIL‑aligned processes and champion a culture of continuous service improvement
-Support out‑of‑hours maintenance where required (planned and occasional)
What are we looking for from you?
-Experience in a similar role within housing; supporting enterprise applications, Housing Management Systems and associated applications
-Familiarity with SQL, data queries, Progress, API integrations and/or ETL tools
-Strong problem‑solving skills, especially in incident management and service restoration
-Experience working with business applications in a production environment
-Ability to investigate issues across applications, integrations, and data
-Understanding of change control processes (e.g. Change Advisory Board participation)
-Confident communicator who can work with technical teams, business users, and suppliers
-Good understanding of ITIL practices (incident, request, escalation)
-Comfortable working independently and managing competing priorities
Desirable experience:
-Experience in SharePoint, Flow, Teams, SQL Server, Azure, Dynamics 365 (CE or F&O), Power Platform, App Services, Storage, Integration
-Knowledge of Relational Database Concepts, System Development Lifecycle (SDLC), Basic SQL Server Administration, and ERP systems
-Experience supporting application upgrades, DR testing, or early life support
-Familiarity with service improvement initiatives and SLA‑driven environments
-ITIL v4 Foundation (or working towards)
While this role offers the flexibility of being home-based, occasional travel to Group offices and other locations, including Birmingham Business Park Solihull and Central Park, Worcester, is required.
Ready to apply?
If you're looking for a role where your expertise will be valued, your ideas welcomed, and where you can help shape the future of procurement in a supportive and forward-thinking team, then we'd love to hear from you. Click Apply Now to complete an online application and upload your Current CV.
For more details about this position, please refer to the attached job description. If you'd like further information about the role, please email us at recruitment@platformhg.com
Closing date for applications is 10th May 2026 with MS Teams interviews being scheduled for 20th May 2026.
We encourage early applications, as we may close the advert ahead of the advertised closing date if we receive a high volume of interest.
Recruitment agency support is not required at this time and any speculative CVs received will be treated as direct candidates.
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