Clerical Officer - St Pauls Call Centre
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | £25,272.00 per year |
| Additional salary information: | £25272.00 a year |
| Hours: | Full time |
| Closing date: | 11 May 2026 |
| Location: | Liverpool, L7 8YE |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9287-26-0681 |
Summary
Patient Registration & Administration Register new patients and update existing demographic information accurately. Maintain confidentiality and comply with data protection regulations. Scan, upload and maintain electronic patient records. Appointment Scheduling Book, cancel and reschedule patient appointments using electronic systems. Send appointment confirmations and reminders to patients. Patient Communication Answer incoming telephone calls and respond to patient enquiries professionally. Provide clear information regarding appointments, referrals and service availability. Direct patients to appropriate departments or services. Referral Management Process incoming referrals from GPs and Healthcare providers using electronic systems. Check referrals are complete and escalate queries accordingly. Liaise with clinical teams regarding urgent or complex appointments. Customer Service Deliver a high standard of patient-centred service. Manage sensitive or distressed callers calmly and professionally. Resolve routine issues or escalate concerns when necessary. Data Management & Compliance Ensure accurate data entry and record keeping. Follow organisational policies related to confidentiality, safeguarding and information governance.