Administration Services Manager
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | £32,073.00 to £39,043.00 per year |
| Additional salary information: | £32073.00 - £39043.00 a year |
| Hours: | Full time |
| Closing date: | 06 May 2026 |
| Location: | Liverpool, L7 8YE |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9287-26-0654 |
Summary
Planning and Organisational Tasks: The post holder will manage a complete administrative service including word processing, audio typing composition of letters, diary management, and appointments. Prioritise incoming requests for support, using judgement, expertise ofspeciality and experience to decide on service priorities. Maintain close working relationships between consultants, DirectorateManagement Teams and patients where appropriate. Introduce and implement new practices to enhance service development.Developing protocols and procedures for improving clinicalsecretarial/administrative services. Provide weekly and monthly planning reports to ensure cross cover supportarrangements are actively being monitored. Develop office and administrative practices to continually improve services Ensure compliance in relation to new policies including 18 week pathway,inter provider transfer documentation. Manage staffing levels and workloads across specialities, to ensureperformance standards are met. Responsibilities for Information Resources: Communicate complex and sensitive information with a range of staff acrossthe organisation/organisations. Maintain accurate, timely and legible records. Maintain consistency with standards of patient care Ensure contact with patients/relatives regarding non clinical advice, isprovided in a tactful and sensitive manner. Record and input data onto databases and systems as requiredKnowledge and Experience Use knowledge of administrative procedures and software programmes toimprove service efficiency and effectiveness Exercise judgement when dealing with patient enquiries, analysing andresolving problems at source. Recognise the effective utilisation of all appropriate development resourcesand opportunities. Promote the ethos of continuous improvement. Manage the 18 week/departmental pathways, within thesecretarial/administrative teams. Manage areas of change within secretarial/administrative teams which willlead to improvements in quality and efficiency. Support in the project management of changes that effectsecretarial/administrative teams. Use knowledge to arrange meetings, set agenda, chair meetings and takeminutes.Responsibilities for Human Resources: Be expected to provide day to day management to the secretarial/ administrative teams. Conduct appraisals ensuring all staff have a Personal Development Plan. Manage sickness absence for secretarial/administrative teams, taking action as appropriate. Manage performance issues accordingly Manage annual leave for secretarial/administrative teams Undertake lead role in recruitment and selection of staff in accordance with Trust policies Implement and communicate trust policies to the secretarial/ administrativeteams. Responsibilities for Financial Resources: Participate in ensuring the effective use of all financial resources providingand delivering the service. Responsible for authorisation of flexi time sheets for secretarial/ administrativeteams Manage ordering and delivery of goods and services forsecretarial/administrative teams Research/Audit Responsibilities: Develop internal departmental quality assurance measures to validate thequality of transcribed outputs.Undertake regular audits to ensure workloads are disseminated accordingly. Responsibilities for Training: Manage new staff induction Facilitate a learning environment to enable all members of staff to developBe innovative, developing, implementing and evaluating new trainingmaterials and approaches. To provide specialist training on procedures and software programmes foradministration teams to ensure best fit within the services.Deliver high quality training, responsible for co-ordinating, planning and preparingtraining facilities and materials prior to courses, ensuring there is an adequate system in place to effectively plan courses and venues. Ensure that learner feedback on the training delivered is collated and acted upon. Ensure all staff attend mandatory training Actively encourage staff to use on-line training facilities. Provide support to other team members, demonstrating skills and techniques to staff with less experience. Develop new packages for training To ensure all training participants comply with Data Protection Act.Attend department meetings to ensure collaborative working, sharing ofknowledge and to understand, support and advocate the communication and change management work stream objectives throughout the Trust. Act as a source of advice for staff on training issues. Bring together standardisation for secretarial/administrative teams as part of thetraining programmes, including writing and implementing standardised procedural documents. * Any other duties required by line manager