Call Centre Assistant
| Posting date: | 28 April 2026 |
|---|---|
| Salary: | £25,272 per year, pro rata |
| Additional salary information: | Fixed term: 10 months (Contract end date 26th April 2027) |
| Hours: | Full time |
| Closing date: | 10 May 2026 |
| Location: | Stoke, Staffordshire |
| Remote working: | On-site only |
| Company: | University Hospitals of North Midlands |
| Job type: | Temporary |
| Job reference: | 205-7861953-B |
Summary
At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.
The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team!
We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
We are the first point of contact for our patients, staff throughout the Trust, GP's and other healthcare professionals. You will handle calls from general enquiries to internal critical emergency response procedures.
Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
Main duties of the job
The shift pattern will vary and is rotered 5 days over 7 days, shift times will vary with the earliest start time being 6am and the latest finish time being 10pm.
The post holder must be flexible and may be required to cover night shifts to meet the needs of the service.
Previous applicants need not apply.
If you meet the above criteria and want to join our dedicated team then we would like to hear from you!
Qualifications
Essential criteria
Education to GCSE standard
Desirable criteria
Customer service qualification
Experience
Essential criteria
Proven experience of working in a customer service environment
Proven experience of working with PC's and Microsoft Office
Desirable criteria
Proven experience in Call Centre / Multi line telephony as main part of role
Skills, ability and knowledge
Essential criteria
Well developed communication skills
Flexibility to cover a variety of shifts sometimes at short notice
Personal Qualities
Essential criteria
Able to display a calm and rational approach to difficult situations, demonstrating empathy and assertiveness where appropriate
Able to understand own limitations and when to escalate problems
Able to demonstrate a flexible approach to shift working, understanding that shifts may be changed at short notice to meet the requirements of the 24/7 Operator service
The Telecommunications Department at UHNM, Royal Stoke are recruiting for Call Centre Assistants to join the team!
We deliver a busy 24/7 telephone switchboard/operator service to the Trust and users of its telephone service from a wide range of backgrounds.
We are the first point of contact for our patients, staff throughout the Trust, GP's and other healthcare professionals. You will handle calls from general enquiries to internal critical emergency response procedures.
Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
Main duties of the job
The shift pattern will vary and is rotered 5 days over 7 days, shift times will vary with the earliest start time being 6am and the latest finish time being 10pm.
The post holder must be flexible and may be required to cover night shifts to meet the needs of the service.
Previous applicants need not apply.
If you meet the above criteria and want to join our dedicated team then we would like to hear from you!
Qualifications
Essential criteria
Education to GCSE standard
Desirable criteria
Customer service qualification
Experience
Essential criteria
Proven experience of working in a customer service environment
Proven experience of working with PC's and Microsoft Office
Desirable criteria
Proven experience in Call Centre / Multi line telephony as main part of role
Skills, ability and knowledge
Essential criteria
Well developed communication skills
Flexibility to cover a variety of shifts sometimes at short notice
Personal Qualities
Essential criteria
Able to display a calm and rational approach to difficult situations, demonstrating empathy and assertiveness where appropriate
Able to understand own limitations and when to escalate problems
Able to demonstrate a flexible approach to shift working, understanding that shifts may be changed at short notice to meet the requirements of the 24/7 Operator service
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.