Service Manager- Repairs
| Posting date: | 27 April 2026 |
|---|---|
| Salary: | £49,587.0 per year |
| Additional salary information: | £49,587, car, pension |
| Hours: | Full time |
| Closing date: | 11 May 2026 |
| Location: | City of London, London, Sw1w 0nt |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4791727_1777298174 |
Summary
Service Manager - Repairs & Maintenance
Contract: Permanent
Location: West London - Sector 5 (covering Wembley, Acton, Harrow, Northwood)
Salary: £49,587 per annum (includes a £4,000 local job supplement)
About the Role
Repairs & Maintenance teams sit at the heart of our social purpose. Every day, they help create safe, warm and dry homes where residents feel proud to live.Following developments within the Repairs & Maintenance service, this organisation is seeking a passionate and driven Service Manager to join a busy London‑based team. This is a highly visible, field‑based role, supporting frontline operatives and contractors to deliver a high-quality, customer‑focused, responsive repair service.As Service Manager, you will have direct responsibility for driving first‑time‑fix performance, quality standards, productivity and compliance across a large West London patch. You will play a key role in ensuring residents receive a reliable and professional repair service, while maintaining strong operational and financial controls.
Key Responsibilities
- Operative management:Provide professional advice and guidance to operatives on materials, methods and standards, ensuring all work complies with legislation and internal policies.
- Service delivery & quality:Monitor productivity, quality and progress of works through regular inspections (in‑progress and post‑completion).
- Contractor performance:Manage approved contractors to ensure work is delivered safely, compliantly, on time and within budget.
- Complaint resolution:Ensure timely investigation and resolution of complaints, with all actions captured and systems accurately updated.
- Commercial awareness:Work closely with commercial colleagues to ensure effective financial controls are in place and value for money is achieved.
- Health & safety:Ensure compliance with health and safety legislation and statutory obligations, promoting and monitoring safe working practices at all times.
Patch Coverage
Your designated area will cover the following postcodes:HA0, HA2, HA3, HA4, HA5, HA6, HA9, NW10, NW12, UB6, UB9, W10, W11, W12, W2, W3, W4, WD19, WD23.
Working Arrangements
This is a full-time, permanent role. You will be predominantly field‑based, supporting operatives across your patch, with some administrative work from a central London office and the flexibility for home working.A company vehicle will be provided.
About You
You will bring a strong trade background, excellent people‑management skills and a genuine commitment to customer service. You'll take pride in your work, enjoy supporting teams on the ground, and be motivated by making a real difference to residents' homes.
- Trade NVQ Level 3 or equivalent hands-on trade experience
- Up‑to‑date knowledge of building maintenance, Decent Homes standards and relevant safety legislation
- Experience of delivering an excellent, customer‑focused repairs service
- Proven ability to manage and motivate operational teams
- Full UK driving licence
*The advertised salary includes a £4,000 local job supplement and a £1,000 market supplement.
To apply:Please submit your CV and a covering statement outlining how you meet the essential criteria for the role.
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