Lifeline Caseworker
| Posting date: | 27 April 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 May 2026 |
| Location: | Glasgow, G66 5LD |
| Company: | Cats Protection |
| Job type: | Permanent |
| Job reference: | ORG2749-CWO211 |
Summary
Team: Lifeline
Location: Hybrid with frequent travel in the Scotland region. Bases are Glasgow Cat Centre, Scotland Cat Centre, and Forth Valley Cat Centre
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £28,454.94 per year
Contract: Permanent
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
This role requires a dislosure Scotland level 1 check
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Lifeline Caseworker:
assessing referrals and admitting cats onto the service
providing pet advice and support to our volunteer foster carers
working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
extensive communication via phone, email and in person, as well as daily admin and extensive driving
About the Lifeline team:
Lifeline is a pet fostering service for anyone fleeing domestic abuse
the majority of our referrals come from women fleeing domestic abuse via women-only services.
the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers
What we’re looking for in our Lifeline Caseworker:
good all-round experience of performing administrative duties in a busy service
previous professional experience giving pet care advice
previous experience in a public facing role
an understanding of the problems experienced by families fleeing domestic abuse with pets
a confident self-starter who has had experience of working with volunteers and home visiting
a full, manual UK driving license and comfortable driving a van
good working knowledge of Microsoft Office
experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about here
Interested? Here’s how to apply:
Application closing date: 11 May 2026
Virtual interview date: 19 May 2026
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. anonymised application form
2. virtual interview with roleplay exercise on Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Location: Hybrid with frequent travel in the Scotland region. Bases are Glasgow Cat Centre, Scotland Cat Centre, and Forth Valley Cat Centre
Work pattern: 35 hours per week, Monday to Friday
Salary: Up to £28,454.94 per year
Contract: Permanent
Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.
This role requires a dislosure Scotland level 1 check
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Lifeline Caseworker:
assessing referrals and admitting cats onto the service
providing pet advice and support to our volunteer foster carers
working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
extensive communication via phone, email and in person, as well as daily admin and extensive driving
About the Lifeline team:
Lifeline is a pet fostering service for anyone fleeing domestic abuse
the majority of our referrals come from women fleeing domestic abuse via women-only services.
the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers
What we’re looking for in our Lifeline Caseworker:
good all-round experience of performing administrative duties in a busy service
previous professional experience giving pet care advice
previous experience in a public facing role
an understanding of the problems experienced by families fleeing domestic abuse with pets
a confident self-starter who has had experience of working with volunteers and home visiting
a full, manual UK driving license and comfortable driving a van
good working knowledge of Microsoft Office
experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice
What we can offer you:
range of health benefits
26 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about here
Interested? Here’s how to apply:
Application closing date: 11 May 2026
Virtual interview date: 19 May 2026
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. anonymised application form
2. virtual interview with roleplay exercise on Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.