Field Support Technician
| Posting date: | 27 April 2026 |
|---|---|
| Salary: | £25,255 to £29,856 per year |
| Hours: | Full time |
| Closing date: | 20 May 2026 |
| Location: | Paston, North Walsham |
| Remote working: | On-site only |
| Company: | City College Norwich |
| Job type: | Permanent |
| Job reference: | RCCN001957 |
Summary
Field Support Technician, Paston College
37 hours per week, 52 weeks per year
£25,255 - £29,856 per annum
We have an excellent opportunity for an IT Field Support Technician to join City College Norwich, based primarily at our Paston College campus in North Walsham. Working as part of a large and diverse IT support team across three campuses, you will be the first point of contact for staff and students at Paston, delivering responsive, friendly first- and second-line IT support that keeps the college running smoothly day to day.
You should have experience across a range of IT support disciplines, including hardware troubleshooting, device configuration, and network connectivity, with a confident, calm approach to problem-solving in a busy educational environment. A strong communicator with a customer-focused mindset, you will be comfortable working independently on site while staying closely connected to the wider helpdesk team.
You will be competent in the use of Microsoft operating systems and applications, with a strong working knowledge of desktop and laptop hardware, printers, mobile devices, and classroom technologies. Experience with service desk software, or in an education setting, would be an advantage. Most importantly, you will bring a willingness to learn and a genuine passion for great IT support. If you are personable, technically capable, and ready to be part of a friendly and supportive team, we would love to hear from you.
Closing date for applications: Wednesday 20 May 2026 at Midnight
Interviews to be held on Wednesday 27 May 2026
As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.
37 hours per week, 52 weeks per year
£25,255 - £29,856 per annum
We have an excellent opportunity for an IT Field Support Technician to join City College Norwich, based primarily at our Paston College campus in North Walsham. Working as part of a large and diverse IT support team across three campuses, you will be the first point of contact for staff and students at Paston, delivering responsive, friendly first- and second-line IT support that keeps the college running smoothly day to day.
You should have experience across a range of IT support disciplines, including hardware troubleshooting, device configuration, and network connectivity, with a confident, calm approach to problem-solving in a busy educational environment. A strong communicator with a customer-focused mindset, you will be comfortable working independently on site while staying closely connected to the wider helpdesk team.
You will be competent in the use of Microsoft operating systems and applications, with a strong working knowledge of desktop and laptop hardware, printers, mobile devices, and classroom technologies. Experience with service desk software, or in an education setting, would be an advantage. Most importantly, you will bring a willingness to learn and a genuine passion for great IT support. If you are personable, technically capable, and ready to be part of a friendly and supportive team, we would love to hear from you.
Closing date for applications: Wednesday 20 May 2026 at Midnight
Interviews to be held on Wednesday 27 May 2026
As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.