Reception Supervisor
| Posting date: | 27 April 2026 |
|---|---|
| Salary: | £14.06 per hour |
| Additional salary information: | £14.06 an hour |
| Hours: | Full time |
| Closing date: | 22 May 2026 |
| Location: | Birmingham, B25 8AA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2156-26-0004 |
Summary
Main Duties & Responsibilities The post holder will: Oversee day to day operations of the reception workforce reinforcing training and efficiencies. Supervise the day to day operations of Online Triage monitor and manage incoming patient requests via Accurx Patient Triage. Collaborate with other Supervisors to produce efficient audits of Online Triage data for analysis. Ensure timely resolution of requests including remote advice appointment booking, or signposting. Review rota/workforce ratio to ensure work flows are able to be carried out. Organise and oversee clinical rotas planning for absences including arranging locum cover when required. Carry out audits on staff and other statistics required. Support in providing on-going training appraisals and reviews. Confirm staff training completion for non-clinical staff in line with practice needs. Manage Clarity Team net annual leave sign off and sick leave/return to work/following absence policy. Maintain morale communication and workforce efficiency levels. To ensure appraisals are undertaken in a timely manner for practice personnel, direct reports and other team members across the practice and ensure mandatory training is completed Support and mentor staff, both as individuals and as team members Work as part of a team with the operational arm of the organisation and other teams to collectively achieve objectives set by the leadership team