Band 4 Care Coordinator (Mental Health)
| Posting date: | 27 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 10 May 2026 |
| Location: | Rotherham, S65 1DA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1153-26-0004 |
Summary
Mental Health Triage (TelephoneBased) Provide a first point of contact mental health triage service by telephone for patients presenting with emotional or psychological concerns. Undertake structured informationgathering conversations to understand presenting issues, patient priorities, and level of need, working within agreed Band 4 protocols. Use the DIALOG method to support personcentred, patientled discussions and goal identification. Identify when concerns can be managed through signposting and selfhelp versus when escalation or onward referral is required. Recognise indicators of risk or deterioration and promptly escalate to appropriate clinicians or services in line with PCN and safeguarding procedures. (Band 4 alignment: autonomous working within defined guidelines; no independent clinical diagnosis or treatment decisions) Care Navigation and Pathway Coordination Navigate patients to appropriate mental health support pathways following telephone triage, including: Selfhelp and guided resources IAPT / NHS Talking Therapies Bereavement and loss support Community and voluntary sector mental health services Peer and selfhelp groups Crisis services (via agreed escalation routes) Appointments with PCNbased mental health practitioners Coordinate referrals, bookings, and followup actions, ensuring a smooth patient journey. Provide clear explanations to patients about next steps, timescales, and what to expect from services.