Patient Services Supervisor
| Posting date: | 27 April 2026 |
|---|---|
| Salary: | £26,000.00 per year |
| Additional salary information: | £26000.00 a year |
| Hours: | Full time |
| Closing date: | 10 May 2026 |
| Location: | London, N4 2NU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0169-26-0003 |
Summary
Duties and Responsibilities Duties may vary under the direction of the Patient Services Manager in line with the needs of the practice andservice demands. Operational Management Oversee the smooth and efficient day-to-day operation of all front-line patient services. Ensure appropriate staffing levels at all times, implementing contingency arrangements for planned and unplanned staff absence. Coordinate and manage Patient Services workloads, ensuring tasks are completed accurately and within agreed timescales. Monitor and manage the appointment system to ensure effective booking, utilisation and patient flow. Monitor shared practice email inboxes, ensuring timely action and appropriate responses. Staff Supervision and Support Provide hands-on supervision and day-to-day support to Patient Services staff. Allocate administrative duties to self and team members in line with practice procedures and priorities. Identify training and development needs and support staff development accordingly. Support the induction and training of new staff. Assist with staff development reviews as required. Patient Experience and Governance Act as a first point of escalation for front-line patient issues, concerns and complaints, escalating appropriately to the Patient Services Manager. Ensure incidents, accidents and significant events are recorded and reported in line with practice procedures. Maintain high standards of customer service, professionalism and confidentiality at all times. Systems, Resources and Environment Ensure adequate levels of stock, equipment and vaccines are maintained, raising orders as required. Raise and follow up repair and maintenance requests with NHS Property Services. Maintain high standards of housekeeping, health and safety, and infection prevention and control across the practice. Maintain accurate records, undertake searches and audits, and prepare reports and statistics as required. Service Development and Communication Support call and recall systems in line with practice requirements. Assist with the development, review and implementation of practice policies, procedures and protocols. Attend practice and other relevant meetings within contracted hours. Contribute to the review and improvement of systems and processes, making recommendations to the Patient Services Manager. Full job description attached to advert