General Support Officer
| Posting date: | 27 April 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 11 May 2026 |
| Location: | Plymouth, PL6 8DH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9216-26-0653 |
Summary
PRIMARY DUTIES & AREAS OF RESPONSIBILITY The post holder will: Support the payroll manager to ensure that the payroll processes are completed on time and accurately. Provide support to the Facilities & Hotel Services teams in relation to all e-rostering processes, supporting training of the processes as required. Respond and resolve staff queries in a timely manner and according to internal SLAs. Provide general support to the management team when undertaking various improvement or transformation projects, undertaking any administration tasks necessary to keep projects on plan and participating in department events. Administrate meetings, including sending out meeting requests, the collation and distribution of papers, take accurate and detailed minutes and distribute typed minutes in a timely manner. Support and administer processes related to staff absence, as required. Support and administer all processes related to staff Annual Leave, as required. Work as part of a team, providing general support for the management of the in-house hotel services team and externally provided non-clinical support services. Support the collation of information for staff communications as required, ensuring that all information is current, relevant and displayed in such a way that encourages staff to engage. To prepare any necessary staff communication for distribution and display, ensuring that any important Trust information is captured and made accessible for the hotel services staff. To support the collation and display of all performance information. Manage the departments social media sites ensuring all communication and engagement messages are posted in a timely way, are relevant and accessible. To support the departments purchasing processes, raising requisitions for miscellaneous items as necessary. Be able to administrate meetings, including sending out meeting requests, the collation and distribution of papers, take accurate and detailed minutes and distribute typed minutes in a timely manner. To manage a number of electronic diaries for the management team. Be able to order office supplies and other items as necessary. Be proficient in producing accurate, detailed and structured records. Be confident in dealing with Trust staff, Trust partners and members of the public on a face to face basis. Be able to make and answer telephone calls and answer enquiries in a professional manner, and deal with some members of staff or the public, who may be upset or frustrated. Be confident in the production and distribution of internal and external correspondence, including emails, letters and memoranda. Be proficient in producing accurate, detailed and structured records. Be able to work unsupervised, managing own workload and priorities. Proactively identify additional activities in accordance with the role, which would increase postholder efficiency and the efficiency of the team; offer suggestions for improvement and implement agreed activities Participate in departmental/team meetings, offer suggestions for service improvements. Communication Communicate with staff at all levels, assisting with pay queries and clinics. Work collaboratively with colleagues within the Hotel Services, E-Rostering Team and Payroll, to ensure staff details in the e-Roster systems are always up-to-date. Effective communication with first line supervisory and admin colleagues to ensure that all staff absences are accurately reported and incorporated into e-rostering and payroll systems. Respect the confidentiality of all matters relating to their employment and other members of staff. All staff are expected to respect the requirements of the Data Protection Act 1998. Data Analysis & Input Run payroll, health roster, annual leave and other staff related reports from a variety of data sources. Inputs & updates data to health roster. Analyses and reports on data as required. Planning and Organisation Plans and organises own work to ensure work is undertaken, completed, to deadlines and internally agreed SLAs. Assist in the processing of the payroll in line with the timesheet information for Hotel Services employees ensuring that all deadlines are met. Carry out a wide range of administrative tasks with a high degree of accuracy. Key working relationships E-Rostering Team. Workforce Development Team. Payroll Department. Hotel Services Supervisory and Management teams Hotel Services Facilities admin teams Other Trust staff as required External Organisations as required Personal Development Manage all aspects of own workload to balance priorities to deliver work within tight deadlines as agreed with the E-Rostering Team and Payroll department. Maintain personal and professional development to meet the changing demands of the post and its requirements. Health, Safety & Security Be familiar with the Risk Management Strategy, follow policies, procedures, and safe systems of work, make known any hazards or risks and take all necessary actions to reduce risk. Staff must ensure that they attend appropriate statutory and essential training. Comply with the corporate governance structure in keeping with the principles and standards set out by the Trust. Adhere to all Trust Health and Safety policies, promoting the compliance of others as part of normal working practice. Ensure the security of all personal IT equipment and storage data used in the project. Report any issues to the Workforce Systems Manager. This includes electronic and manually held data. Service Improvement Support the Payroll Manager in the use of the e-Roster systems as part of service development projects. Support the Payroll Manager in providing information for the Payroll Dept. from the e-Roster systems, working closely with the Workforce Development and Payroll team. This will include meeting predefined deadlines for specific datasets. Work as part of a team, providing general support for the management of the Hotel Services and Facilities teams as required. Be able to work unsupervised, managing own workload and priorities Physical Effort Uses VDU for most of the day inputting data. Mental Effort Frequent interruptions to answer staff queries. Concentration required when inputting time sheet details. Emotional Effort Supporting distressed colleagues at pay clinics. Working Conditions Mostly VDU All Job Holders are required to Work to the Trust values - Put patients first, take ownership, Respect others, Be positive, Listen, learn and improve. Adhere to Trust policies and procedures, e.g., Health and Safety at Work, Equal Opportunities etc. Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff development and training. Attend statutory, essential, and mandatory training. Respect the confidentiality of all matters relating to their employment and other members of staff. All members of staff are required to comply with the requirements of the Data Protection Act 1998. Comply with the Corporate Governance structure in keeping with the principles and standards set out by the Trust. Comply with the codes of professional conduct set out by the professional body of which registration is required for the post. Ensure they are familiar with the Risk Management Framework, follow policies, procedures, and safe systems of work, make known any hazards or risks that they identify and take all necessary actions to reduce risk. Ensure the welfare and safety of children within their care. This includes staff who come into contact with children and families in the course of their work as well as those staff who have a specific role with children and families. Ensure they attend Child Protection training at the appropriate level within the specified time frame. Staff must comply with Safeguarding Policies and Procedures in order to promote safeguarding and prevent abuse to vulnerable people using Trust services. Maintain the prevention and control of infection and fully comply with all current Trust Infection Control policies and procedures. Take responsibility for any records that they create or use in the course of their duties, in line with the Public Records Act and be aware that any records created by an employee of the NHS are public records and may be subject to both legal and professional obligations. Note This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive. It may be reviewed in the light of changing circumstances following consultation with the post holder. This job description is to be read in conjunction with all current Plymouth Hospitals NHS Trust policies, procedures & guidelines.