Contact Centre Training & Development Lead
| Posting date: | 27 April 2026 |
|---|---|
| Salary: | £28,355.69 per year |
| Hours: | Full time |
| Closing date: | 07 May 2026 |
| Location: | Lincoln, Lincolnshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | HTG-UK |
| Job type: | Permanent |
| Job reference: | VA190 |
Summary
Exciting full-time opportunity available for a Contact Centre Training & Development Lead to join our team at HTG-UK
Who Are We?
At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
We’re looking for an enthusiastic and organised individual to join our team as a Contact Centre Training & Development Lead. This is a hybrid role, combining time at our Lincoln Headquarters with home working, offered on a full-time, permanent basis (37.5 hours per week, Monday to Friday).
The successful candidate will play a key role in driving the delivery of training for healthcare professionals using the Cleric Portal, as well as leading the induction of new starters for both the Call Centre and Control Room.
Summary Of Main Duties Include
New starter induction and training
Deliver training sessions (in-person and/or virtual) to staff using the Cleric Portal.
Planning, scheduling, and coordinating training sessions.
Provide follow-up support to staff, answering queries and troubleshooting basic issues.
Manage training-related admin such as maintaining attendance records, updating spreadsheets, and tracking completion data.
Handle account management tasks including user set-up, permissions, and access requests.
Respond to training-related emails in a professional and timely manner.
Create and update training materials, user guides, and FAQs.
Gather feedback from learners and suggest improvements to the training process.
What’s In It For You?
Competitive Salary – £28,355.69 per annum
Sick Pay & Support – Contractual sick pay and access to Employee Assistance Programme
Generous holiday allowance - 25 days, plus 8 Bank and Public Holidays
Increased Holiday Allowance for long service
Refer a Friend Bonus – Earn £500 for each friend you bring on board
Fully Funded Training and Uniform – Kick off your role with an initial induction and ongoing support
Pension Scheme
Development Opportunities – Clear career pathways, including routes into leadership or clinical care roles
Engaging Workplace Culture – With regular staff competitions and recognition events/prizes
What We’re Looking For:
Essential:
Good understanding of IT systems and confidence using new software.
Excellent communication and interpersonal skills.
Confident speaker who enjoys helping others learn new systems.
Strong organisational skills and attention to detail.
Experience delivering or supporting training (formal or informal).
Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
Desirable:
Experience in training
Experience working in a healthcare or clinical environment.
Knowledge of the Cleric Portal (or similar clinical/health systems).
Experience creating user guides or training materials.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS check (Conducted during onboarding if successful)
Right to work in the UK
Full UK manual driving licence
Satisfactory employment and character references
A satisfactory medical assessment
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Who Are We?
At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
We’re looking for an enthusiastic and organised individual to join our team as a Contact Centre Training & Development Lead. This is a hybrid role, combining time at our Lincoln Headquarters with home working, offered on a full-time, permanent basis (37.5 hours per week, Monday to Friday).
The successful candidate will play a key role in driving the delivery of training for healthcare professionals using the Cleric Portal, as well as leading the induction of new starters for both the Call Centre and Control Room.
Summary Of Main Duties Include
New starter induction and training
Deliver training sessions (in-person and/or virtual) to staff using the Cleric Portal.
Planning, scheduling, and coordinating training sessions.
Provide follow-up support to staff, answering queries and troubleshooting basic issues.
Manage training-related admin such as maintaining attendance records, updating spreadsheets, and tracking completion data.
Handle account management tasks including user set-up, permissions, and access requests.
Respond to training-related emails in a professional and timely manner.
Create and update training materials, user guides, and FAQs.
Gather feedback from learners and suggest improvements to the training process.
What’s In It For You?
Competitive Salary – £28,355.69 per annum
Sick Pay & Support – Contractual sick pay and access to Employee Assistance Programme
Generous holiday allowance - 25 days, plus 8 Bank and Public Holidays
Increased Holiday Allowance for long service
Refer a Friend Bonus – Earn £500 for each friend you bring on board
Fully Funded Training and Uniform – Kick off your role with an initial induction and ongoing support
Pension Scheme
Development Opportunities – Clear career pathways, including routes into leadership or clinical care roles
Engaging Workplace Culture – With regular staff competitions and recognition events/prizes
What We’re Looking For:
Essential:
Good understanding of IT systems and confidence using new software.
Excellent communication and interpersonal skills.
Confident speaker who enjoys helping others learn new systems.
Strong organisational skills and attention to detail.
Experience delivering or supporting training (formal or informal).
Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
Desirable:
Experience in training
Experience working in a healthcare or clinical environment.
Knowledge of the Cleric Portal (or similar clinical/health systems).
Experience creating user guides or training materials.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS check (Conducted during onboarding if successful)
Right to work in the UK
Full UK manual driving licence
Satisfactory employment and character references
A satisfactory medical assessment
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)