Discharge Coordinator
| Posting date: | 27 April 2026 |
|---|---|
| Salary: | £25,647 per year |
| Hours: | Full time |
| Closing date: | 07 May 2026 |
| Location: | Treliske, Truro |
| Remote working: | On-site only |
| Company: | HTG-UK |
| Job type: | Permanent |
| Job reference: | VA189 |
Summary
Exciting Full-Time opportunity available for a Discharge Coordinator to join our team at HTG-UK based at Royal Cornwall Hospital
Who Are We?
At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
You will be joining us in the role of Discharge Coordinator, based at theRoyal Cornwall Hospital and occasionally our base in Redruth. This is a full-time, permanent position (37.5 hours per week, Monday to Friday).
As the Discharge Coordinator, you will be responsible for ensuring the smooth and timely discharge of patients from hospital or the completion of treatment by proactively liaising with all key stakeholders. This will include working closely with patients, healthcare professionals, and HTG staff to coordinate and deliver efficient, effective, and patient-centred transport solutions that support safe and timely transitions of care.
Summary Of Main Duties Include
Coordinate timely patient discharges through effective communication with hospital teams and HTG staff
Liaise with ward and discharge teams to support smooth patient flow
Book and manage same‑day patient transport requests
Update patient status accurately using HTG systems
Work proactively to identify and resolve discharge or transport delays
Liaise with Transport Control Centres to support timely vehicle dispatch
Support a positive patient experience within the discharge setting
Use HTG resources efficiently in line with operational and contractual requirements
This list is not exhaustive.
What’s In It For You?
Competitive Salary – £25,647 per annum
Sick Pay & Support – Contractual sick pay and access to Employee Assistance Programme
Generous holiday allowance - 28 days, including Bank and Public Holidays
Increased Holiday Allowance for long service
Refer a Friend Bonus – Earn £500 for each friend you bring on board
Fully Funded Training and Uniform – Kick off your role with an initial induction, plus ongoing mentorship and CPD
Pension Scheme
Development Opportunities – Clear career pathways, including routes into leadership or clinical care roles
Engaging Workplace Culture – With regular staff competitions and recognition events/prizes
What We’re Looking For:
Experience in hospital discharge, healthcare coordination, patient transport, or similar settings.
Knowledge of NHS discharge processes and the role of transport in patient flow.
Understanding of how timely discharges support bed management and clinical priorities.
Comfortable working under pressure in fast‑paced hospital or control environments.
Ability to prioritise patient journeys and manage discharges in real time.
Competent with Microsoft Office (especially Outlook and Excel) and quick to learn internal systems.
Strong attention to detail when recording patient information and updating systems.
Proactive in identifying discharge delays and escalating issues appropriately.
Calm, professional approach to problem‑solving and sensitive situations.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS check (Conducted during onboarding if successful)
Right to work in the UK
Full UK manual driving licence
Satisfactory employment and character references
A satisfactory medical assessment
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)
Who Are We?
At Health Transportation Group UK, we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.
What Can You Expect?
You will be joining us in the role of Discharge Coordinator, based at theRoyal Cornwall Hospital and occasionally our base in Redruth. This is a full-time, permanent position (37.5 hours per week, Monday to Friday).
As the Discharge Coordinator, you will be responsible for ensuring the smooth and timely discharge of patients from hospital or the completion of treatment by proactively liaising with all key stakeholders. This will include working closely with patients, healthcare professionals, and HTG staff to coordinate and deliver efficient, effective, and patient-centred transport solutions that support safe and timely transitions of care.
Summary Of Main Duties Include
Coordinate timely patient discharges through effective communication with hospital teams and HTG staff
Liaise with ward and discharge teams to support smooth patient flow
Book and manage same‑day patient transport requests
Update patient status accurately using HTG systems
Work proactively to identify and resolve discharge or transport delays
Liaise with Transport Control Centres to support timely vehicle dispatch
Support a positive patient experience within the discharge setting
Use HTG resources efficiently in line with operational and contractual requirements
This list is not exhaustive.
What’s In It For You?
Competitive Salary – £25,647 per annum
Sick Pay & Support – Contractual sick pay and access to Employee Assistance Programme
Generous holiday allowance - 28 days, including Bank and Public Holidays
Increased Holiday Allowance for long service
Refer a Friend Bonus – Earn £500 for each friend you bring on board
Fully Funded Training and Uniform – Kick off your role with an initial induction, plus ongoing mentorship and CPD
Pension Scheme
Development Opportunities – Clear career pathways, including routes into leadership or clinical care roles
Engaging Workplace Culture – With regular staff competitions and recognition events/prizes
What We’re Looking For:
Experience in hospital discharge, healthcare coordination, patient transport, or similar settings.
Knowledge of NHS discharge processes and the role of transport in patient flow.
Understanding of how timely discharges support bed management and clinical priorities.
Comfortable working under pressure in fast‑paced hospital or control environments.
Ability to prioritise patient journeys and manage discharges in real time.
Competent with Microsoft Office (especially Outlook and Excel) and quick to learn internal systems.
Strong attention to detail when recording patient information and updating systems.
Proactive in identifying discharge delays and escalating issues appropriately.
Calm, professional approach to problem‑solving and sensitive situations.
Our Commitment to Safer Recruitment
Patient safety is our priority. To work for HTG-UK you will need:
Enhanced DBS check (Conducted during onboarding if successful)
Right to work in the UK
Full UK manual driving licence
Satisfactory employment and character references
A satisfactory medical assessment
Equal Opportunities
The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.
Safeguarding
The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:
Attend mandatory training on Safeguarding children and adults
Ensure they are familiar with their and the organisation’s requirements under relevant legislation
Adhere to all relevant national and local policies, procedures, and professional codes
Report any concerns to the appropriate authority
Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)