Customer Service Advocate
| Posting date: | 27 April 2026 |
|---|---|
| Salary: | £13.26 per hour |
| Hours: | Full time |
| Closing date: | 27 May 2026 |
| Location: | Sunderland, Tyne & Wear |
| Remote working: | On-site only |
| Company: | A T R Ltd |
| Job type: | Temporary |
| Job reference: | KRCUSTOMER |
Summary
We are seeking a dedicated and enthusiastic Customer Service Advocate to join our team in Sunderland.
Key Duties:
Provide clear, accurate information, advice, and guidance to customers across a range of channels, including face-to-face, telephone, email, letter, web chat, and social media.
Resolve enquiries efficiently at the first point of contact wherever possible.
Carry out surveys, telephone interviews, and data collection to support service improvement and customer insight projects.
Contribute to campaigns, community outreach, neighbourhood engagement activities, and major public events.
Actively listen to customers, understand their needs, and build strong, professional relationships to ensure every interaction is positive and respectful.
The Person:
Five GCSEs (or equivalent) at grades A–C / 5–9, including English and Maths.
Excellent communication and interpersonal skills, with the confidence to engage with people from all backgrounds.
Ability to adapt to a variety of communication channels, digital systems, and evolving processes.
A proactive, flexible approach with a strong commitment to delivering high-quality customer service.
Previous experience in a contact centre or customer service role is desirable.
Key Duties:
Provide clear, accurate information, advice, and guidance to customers across a range of channels, including face-to-face, telephone, email, letter, web chat, and social media.
Resolve enquiries efficiently at the first point of contact wherever possible.
Carry out surveys, telephone interviews, and data collection to support service improvement and customer insight projects.
Contribute to campaigns, community outreach, neighbourhood engagement activities, and major public events.
Actively listen to customers, understand their needs, and build strong, professional relationships to ensure every interaction is positive and respectful.
The Person:
Five GCSEs (or equivalent) at grades A–C / 5–9, including English and Maths.
Excellent communication and interpersonal skills, with the confidence to engage with people from all backgrounds.
Ability to adapt to a variety of communication channels, digital systems, and evolving processes.
A proactive, flexible approach with a strong commitment to delivering high-quality customer service.
Previous experience in a contact centre or customer service role is desirable.