Adviser - Ely Foodbank
| Posting date: | 25 April 2026 |
|---|---|
| Salary: | £13.13 to £14.16 per hour |
| Additional salary information: | CARC invests in its staff and volunteers by providing the training skills and resources, enabling them to deliver a quality advice service. Other benefits include: • Employer contribution to Workplace pension 3% • Annual Leave: 29 days pa (pro rata) including 8 Bank Holidays • An option to purchase an additional working week’s annual leave in a financial year (to be taken within that financial year) • Additional holiday entitlement after completing 4 full years of service • Up to 3 additional days annual leave, due to office/service being closed between Christmas and New Year • A day off on your birthday or in the month of your birthday (this is in addition to annual leave entitlement) • Flexible and hybrid working negotiable • Learning and development opportunities • Employee Assistance Programme • Shopping and Lifestyle benefits scheme |
| Hours: | Part time |
| Closing date: | 11 May 2026 |
| Location: | East Cambridgeshire |
| Remote working: | On-site only |
| Company: | Rural Cambs Citizens Advice Bureau Ltd |
| Job type: | Temporary |
| Job reference: | ElyFB042026 |
Summary
Citizens Advice Rural Cambs is a local charity serving at the heart of our community, covering Fenland and Huntingdonshire entirely funded by grants and donations, and through specific projects East Cambridgeshire. We are a member of national Citizens Advice.
About the role:
We are looking for an experienced and compassionate Adviser to join our Ely Foodbank Project, supporting people experiencing financial hardship and complex life challenges.
Working directly with foodbanks and clients, you’ll provide advice, casework and budgeting support to help address the underlying causes of poverty, reduce reliance on foodbanks, and build long-term resilience.
Key responsibilities
• Provide high-quality advice and casework on:
o Welfare benefits
o Housing
o Debt and income maximisation
o Budgeting support
• Deliver support face-to-face, by phone and digitally
• Attend foodbank distribution sessions as required
• Maintain accurate case records and meet quality standards
• Support foodbank volunteers to identify issues and make effective referrals
• Build strong relationships with foodbanks, CARC colleagues and partner agencies
• Collect monitoring data and contribute to reports for funders
About you
You will be:
• An experienced adviser or have experience with supporting people with complex needs
• Strong problem-solving skills
• Organised, empathetic and solution-focused
• Comfortable working across multiple sites and collaboratively with partners
Apply now to help people move beyond crisis and towards stability.
Citizens Advice Rural Cambs values diversity, promotes equality and challenges discrimination.
About the role:
We are looking for an experienced and compassionate Adviser to join our Ely Foodbank Project, supporting people experiencing financial hardship and complex life challenges.
Working directly with foodbanks and clients, you’ll provide advice, casework and budgeting support to help address the underlying causes of poverty, reduce reliance on foodbanks, and build long-term resilience.
Key responsibilities
• Provide high-quality advice and casework on:
o Welfare benefits
o Housing
o Debt and income maximisation
o Budgeting support
• Deliver support face-to-face, by phone and digitally
• Attend foodbank distribution sessions as required
• Maintain accurate case records and meet quality standards
• Support foodbank volunteers to identify issues and make effective referrals
• Build strong relationships with foodbanks, CARC colleagues and partner agencies
• Collect monitoring data and contribute to reports for funders
About you
You will be:
• An experienced adviser or have experience with supporting people with complex needs
• Strong problem-solving skills
• Organised, empathetic and solution-focused
• Comfortable working across multiple sites and collaboratively with partners
Apply now to help people move beyond crisis and towards stability.
Citizens Advice Rural Cambs values diversity, promotes equality and challenges discrimination.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.