Breast Screening Booking Clerk / Receptionist
| Posting date: | 24 April 2026 |
|---|---|
| Salary: | £25,272.00 per year |
| Additional salary information: | £25272.00 a year |
| Hours: | Full time |
| Closing date: | 05 May 2026 |
| Location: | Torquay, TQ2 7AA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9388-26-0362 |
Summary
Booking Clerk duties To use NHS computer systems to their full potential to include registration of patients, altering/booking of appointments, ensuring clinic attendances /outcomes are completed To ensure that telephone calls are answered quickly and according to Trust and Screening guidelines Dealing with patients queries and concerns on the telephone, negotiating appointment dates and time. To request/send imaging from/to other hospitals and breast screening units. Preparation of disclaimer letters for women who wish to be permanently ceased from the breast screening programme. Preparation of clinics on a day-to-day basis. To respond accurately and with courtesy to enquiries from patients, staff and the public. Referring enquiries to other professionals as appropriate. To ensure that all NHSBSP, and Trust standards and protocols are followed and that targets are achieved. Communicate with all grades of staff effectively, both in writing and verbally on a daily basis Receptionist Duties Ensure the outpatient booking and reception process is managed in line with the Standard Operating Procedures in accordance with the Trusts Patients Access Policy. To answer telephone enquiries in an efficient manner and ensure appropriate follow through, using initiative to deal with all enquiries either verbally or in writing. To register patients on PAS, make appointments and deal with queries from both patients and staff, adhering to the Trusts Patient Access Policy. Maintain accurate tracer records or patients notes as required. To ensure the next days clinics are set up with all notes available at the end of the day. Arrange follow up appointments for patients either booked with a mutually agreed date or placed on pending lists. Any other appropriate duties/tasks as requested by Management. To work closely and communicate with all grades of clinical and administrative staff within the Trust. To liaise with patients, GPs and other external agencies.