RECEPTION MANAGER
| Posting date: | 24 April 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 08 May 2026 |
| Location: | Northampton, NN3 2JG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1492-26-0001 |
Summary
Job responsibilities: General reception duties Cover and support when short staffed in reception Staff rota - Ensure adequate staffing levels at all times Approve annual and other leave, document and record for reception/admin staff Approve overtime, monitor, document and record for reception/admin staff Organise recruitment and interviews along with induction and training of new staff Carry out reviews and competency checks on all new staff Deal with more complex enquiries from patients and deputise for deputy and practice manager Continually assess and evaluate systems, recommending changes and improvements to the practice manager as appropriate Deal with general telephone enquiries from patients and general public Organise and liaise Patient Participation Group Meetings, set agendas, take minutes and action Organise patient annual survey, share and document feedback. Produce quarterly Practice Newsletter for patients Ensure routine fire checks and testing is carried out and documented Organise annual PAT and Calibration Testing annually Ensure water checks and testing re legionella are organised and carried out and documented Ensure all staff training is up to date (organise and plan monthly training) Ensure all staff are multi skilled and have additional duties other than reception Check staff are up to date with other duties, scanned actions and tasks ( daily/weekly) Set agendas, host, and take minutes of reception meetings Order supplies ensuring we are well stocked for kitchen refreshments for staff Support Deputy and Practice Manager and AMC Team Investigate and action complaints