Membership Support Assistant
| Posting date: | 24 April 2026 |
|---|---|
| Salary: | £26,227.50 per year, pro rata |
| Hours: | Part time |
| Closing date: | 05 May 2026 |
| Location: | Coventry, West Midlands |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | National Care Forum |
| Job type: | Permanent |
| Job reference: |
Summary
About the National Care Forum
The National Care Forum (NCF) is the leading membership organisation and the foremost voice for not-for-profit social care and support providers in England. For over 25 years, we have championed quality, person-centred care — supporting our members to deliver better outcomes for the people they serve.
About the Role
This is a varied and rewarding part-time role sitting at the heart of NCF's Membership team. As our Membership Support Assistant, you will be supporting our Membership Lead to ensure we provide a timely, effective and responsive service to our members — the not-for-profit care providers who look to NCF for support, connection, and a strong collective voice.
Day to day, you will work with the Membership Lead and wider NCF team to keep our membership running smoothly: maintaining accurate records, supporting members through every stage of their journey with us, and helping to coordinate engagement activity including events and webinars. You will also play an important role in keeping our data clean and usable, ensuring that the Membership Lead and wider team have the information they need to make good decisions.
This is a role for someone who takes real pride in doing the administrative work well in order to guarantee a great service — someone who understands that behind every accurate record and timely response is a member organisation that feels valued and supported. You will be joining a small, close-knit team where your contribution is visible and genuinely matters.
Key Responsibilities
Your main duties will include:
Serve as a first point of contact for member enquiries, ensuring queries are handled warmly, accurately, and in a timely manner.
Provide administrative support to the Membership Lead across the full membership lifecycle, including applications, onboarding, annual renewals, and offboarding, ensuring tasks are completed efficiently, accurately, and with a positive experience for members throughout.
Maintain and moderate our member query forum, where members can pose questions and share knowledge with one another, keeping it active, accurate, and well-organised.
Maintain accurate, up-to-date member records across our systems, ensuring data is complete and usable for operational and reporting purposes.
Produce data outputs including contact lists, membership summaries, and reports to support the team's work.
Support Membership Lead with activities to retain, engage and recruit NCF members.
Provide administrative support to the delivery of membership events, webinars, and engagement sessions, including accurate recording of attendance and outputs.
Support the Membership Lead with ad hoc membership tasks and projects.
Support the Membership Lead with support for the co-ordination of information gathering.
Contribute to the effective running of NCF through being a valuable and flexible team member.
Person Specification
We assess all candidates against the criteria below. Please ensure your application clearly demonstrates how you meet each area. We include only criteria that are genuinely necessary for the role.
Essential Criteria
Knowledge & Experience
Demonstrable experience in an administrative or coordination role
Experience maintaining accurate records and managing data, ideally within a CRM or similar system
Competent in using digital tools (e.g. CRMs and events / meeting software) and standard Microsoft Office software, with a willingness to learn new systems
Skills & Abilities
Strong attention to detail, with the ability to keep records accurate and up to date
Clear and confident written communication skills, including the ability to correspond professionally with external contacts
Good organisational skills, with the ability to manage your own workload and prioritise effectively
Strong customer service skills, with the ability to respond helpfully, professionally, and empathetically to enquiries from members, other team members and other key stakeholders
Behaviours & Values
A warm, helpful approach to working with others
A genuine commitment to doing administrative work well, taking satisfaction in being organised and completing tasks accurately, and understanding the positive impact this has on the people and organisations we support
Openness to feedback and a willingness to contribute to improving how we work
Desirable Criteria
The following are not required would be advantageous:
Experience working in a membership organisation, charity, or not-for-profit environment
Experience supporting the delivery of events, webinars, or stakeholder engagement activity
Familiarity with online community platforms or member forums
How to Apply
To apply, please submit your application form demonstrating how you meet the criteria for this role, via lewis.randles@nationalcareforum.org.uk.
If you have any questions about the role or would like an informal conversation before applying, please contact Sophie Dumville at sophie.dumville@nationalcareforum.org.uk.
Closing date: 4 May 2026 at 23:59
Interviews: 12 May 2026
Anticipated start date: 25 May 2026 or as soon as possible
Application form and job description can be found on our website here: https://www.nationalcareforum.org.uk/were-recruiting-membership-support-assistant/
We do not accept CVs and require all candidates to submit a fully completed application form to be considered for this role.
The National Care Forum (NCF) is the leading membership organisation and the foremost voice for not-for-profit social care and support providers in England. For over 25 years, we have championed quality, person-centred care — supporting our members to deliver better outcomes for the people they serve.
About the Role
This is a varied and rewarding part-time role sitting at the heart of NCF's Membership team. As our Membership Support Assistant, you will be supporting our Membership Lead to ensure we provide a timely, effective and responsive service to our members — the not-for-profit care providers who look to NCF for support, connection, and a strong collective voice.
Day to day, you will work with the Membership Lead and wider NCF team to keep our membership running smoothly: maintaining accurate records, supporting members through every stage of their journey with us, and helping to coordinate engagement activity including events and webinars. You will also play an important role in keeping our data clean and usable, ensuring that the Membership Lead and wider team have the information they need to make good decisions.
This is a role for someone who takes real pride in doing the administrative work well in order to guarantee a great service — someone who understands that behind every accurate record and timely response is a member organisation that feels valued and supported. You will be joining a small, close-knit team where your contribution is visible and genuinely matters.
Key Responsibilities
Your main duties will include:
Serve as a first point of contact for member enquiries, ensuring queries are handled warmly, accurately, and in a timely manner.
Provide administrative support to the Membership Lead across the full membership lifecycle, including applications, onboarding, annual renewals, and offboarding, ensuring tasks are completed efficiently, accurately, and with a positive experience for members throughout.
Maintain and moderate our member query forum, where members can pose questions and share knowledge with one another, keeping it active, accurate, and well-organised.
Maintain accurate, up-to-date member records across our systems, ensuring data is complete and usable for operational and reporting purposes.
Produce data outputs including contact lists, membership summaries, and reports to support the team's work.
Support Membership Lead with activities to retain, engage and recruit NCF members.
Provide administrative support to the delivery of membership events, webinars, and engagement sessions, including accurate recording of attendance and outputs.
Support the Membership Lead with ad hoc membership tasks and projects.
Support the Membership Lead with support for the co-ordination of information gathering.
Contribute to the effective running of NCF through being a valuable and flexible team member.
Person Specification
We assess all candidates against the criteria below. Please ensure your application clearly demonstrates how you meet each area. We include only criteria that are genuinely necessary for the role.
Essential Criteria
Knowledge & Experience
Demonstrable experience in an administrative or coordination role
Experience maintaining accurate records and managing data, ideally within a CRM or similar system
Competent in using digital tools (e.g. CRMs and events / meeting software) and standard Microsoft Office software, with a willingness to learn new systems
Skills & Abilities
Strong attention to detail, with the ability to keep records accurate and up to date
Clear and confident written communication skills, including the ability to correspond professionally with external contacts
Good organisational skills, with the ability to manage your own workload and prioritise effectively
Strong customer service skills, with the ability to respond helpfully, professionally, and empathetically to enquiries from members, other team members and other key stakeholders
Behaviours & Values
A warm, helpful approach to working with others
A genuine commitment to doing administrative work well, taking satisfaction in being organised and completing tasks accurately, and understanding the positive impact this has on the people and organisations we support
Openness to feedback and a willingness to contribute to improving how we work
Desirable Criteria
The following are not required would be advantageous:
Experience working in a membership organisation, charity, or not-for-profit environment
Experience supporting the delivery of events, webinars, or stakeholder engagement activity
Familiarity with online community platforms or member forums
How to Apply
To apply, please submit your application form demonstrating how you meet the criteria for this role, via lewis.randles@nationalcareforum.org.uk.
If you have any questions about the role or would like an informal conversation before applying, please contact Sophie Dumville at sophie.dumville@nationalcareforum.org.uk.
Closing date: 4 May 2026 at 23:59
Interviews: 12 May 2026
Anticipated start date: 25 May 2026 or as soon as possible
Application form and job description can be found on our website here: https://www.nationalcareforum.org.uk/were-recruiting-membership-support-assistant/
We do not accept CVs and require all candidates to submit a fully completed application form to be considered for this role.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.